Auto Concepts Reviews Summary

Customer Service

Pros:

• "It was a pleasure doing business at a car dealership that offered great customer service and competitive pricing."
• "The staff Mike and Pete were amazing from the first step to the last."
• "Mike was extremely patient with me, and made sure I received the best service."
• "The service was amazing. MICHAEL is a very inviting guy, friendly and assuring."
• "The customer service was awesome. They were super friendly and made me feel comfortable about my purchase."
• "Mike knew exactly what I wanted and was so very helpful!"
• "Soon as we pulled on the lot we were greeted with excellent customer service by Pete & Mike."

Cons:

• "I reached out to Auto Concepts 3 times since the car broke down and they have not responded or replied at all."
• "Michael is very Unprofessional and I felt a little Discriminated against The worst customer service very rude made me drive and hour to tell me a bunch of lies saying cash only no trade in or banks Michael is very rude!!!!!!!!!!"
• "Overall a terrible experience will never buy a vehicle from them again!"
• "They are professional to get the deal done and then the customer service is absolutely terrible."
• "The salesman was exactly what you would expect from a used car salesmen, lots of promises and zero delivery."
• "I don't recommend Auto Concepts at all."
• "Auto Concepts won't even take my call."

Vehicle Quality

Pros:

• "They got me into a 1 owner 09 Nissian Altima and got me a great warranty as well!"
• "The car had a clean Carfax, with one owner and was listed more than $2000 under value."
• "All the cars on his lot are in excellent condition and the prices are great as well!"
• "The vehicles perfect for my daughter."
• "Truck is clean and beautiful!!"
• "The car is in pristine condition and low miles!"
• "The cars are very high quality and they clean them amazingly well."

Cons:

• "This car came with a 6 month warranty. However, the car is already undrivable."
• "On the way back the engine kept losing power and broke down."
• "However, since I drove the car off the lot I have had nothing but issues with it."
• "I feel as if the car was sold with numerous preexisting issues that should not have been present upon selling the car to me."
• "Bought our car used in 2021 and it was a great experience - we paid cash and the sale was quick and the car is great. HOWEVER... since last October, we have had trouble with our car intermittently failing to start."
• "I purchased a vehicle for my son who recently turned 17. After having the vehicle for 1 month the transmission went."
• "Within days I had to take it back because of an engine issue."

Financing and Pricing

Pros:

• "On top of all of that he also set me up with a great financing option that could not have worked out any better."
• "They made sure I was comfortable with the payment & the vehicle."
• "They were able to get me a better price, interest rate and lower monthly payment."
• "Mike and Scott were great and patient as we went through our credit union for financing."
• "The price was right and the service was second to none."
• "I found myself in need of second car due to a new job and having an ultra low mileage lease on my existing car... The process was extremely easy."
• "Bought a 2016 Ford Escape one owner and low miles and great price."

Cons:

• "I was given a warranty for 3 months but it is such a hassle to deal with after the transmission went 3 weeks ago I am still waiting for a decision from the warranty company."
• "We were given the statement that the owner did not pull it out for them and the owner is the only one with the access to our cash deposit."
• "Placed a deposit down to hold a car while loan was being approved... our money was not returned."
• "I paid about $4k for this junker."
• "He asked the guy didn't know his name, how much of a deposit for a certain truck. Response probably 3000 down. Didn't ask any questions about a trade in or any personal information."
• "When I called and asked them to look at my car, they told me that they do not do that."
• "I then had an issue with my transmission."

Sales Experience

Pros:

• "Easiest car buying experience I’ve ever had."
• "Michael’s exceptional customer service and pleasant personality made for a seamless transaction."
• "I just bought a 2013 Dodge Durango from Auto Concepts and really enjoyed the experience."
• "Mike, my salesman, was completely upfront and honest, answered all my questions and handled the transaction seamlessly."
• "Highly recommend."
• "The best experience in car buying ever."
• "An awesome place to do business. High quality, clean vehicles at a fair price. No hassle experience."

Cons:

• "The salesman was exactly what you would expect from a used car salesmen, lots of promises and zero delivery."
• "I don't recommend Auto Concepts at all."
• "Auto Concepts won't even take my call."
• "Placed a deposit down to hold a car while loan was being approved... our money was not returned."
• "We were given the statement that the owner did not pull it out for them and the owner is the only one with the access to our cash deposit."
• "He asked the guy didn't know his name, how much of a deposit for a certain truck. Response probably 3000 down. Didn't ask any questions about a trade in or any personal information."
• "When I called and asked them to look at my car, they told me that they do not do that."