Fairless Motors Reviews Summary

Customer Service

Pros:

• "Salesman Thomas Bailey and the team made me feel at home!"
• "ROB was very understanding."
• "Chris and Ace were very helpful, pleasant and patient."
• "They treated us like we were at a family BBQ and had a great time doing so."
• "They treat you with the up most respect, no pressure and accommodating."
• "Aaron Torres went over and beyond and kept me in the loop with everything."
• "Greg was very professional, kind and helpful! Answered any question we had and helped us get into a car that day!"

Cons:

• "The male associate that sits at the desk if I’m not mistaken his name is Greg. He is very very rude."
• "Don’t ever buy a car from this company they will screw you you in any way they can."
• "THE WORST PLACE EVER! please save yourself the frustration and attitude from the nasty employees that work here."
• "Worst dealership ever! Sold me defective car, giving me the run around to have it fixed."
• "This place is a scamming joke!! Don't waste your time or money!!"
• "SCAMMERS!!! DO NOT COME TO THIS PLACE! This place is a rip off!"
• "Terrible dealership! They will pack your payment with extra warranties and insurance that you do not ask for!"

Vehicle Quality

Pros:

• "All the Vehicles we looked at & test drove where Immaculate inside & out."
• "If you want to purchase a quality vehicle at a great price with people of integrity, look no further!"
• "The cars they sale are top of the line and reliable."
• "I just purchased my 6th car from Tommy at Fairless and have had nothing but exceptional service!"
• "This was the easiest car purchasing experience that I ever had; they had no hidden fees."
• "Everyone was amazing and helpful."
• "Fairless Motors have a beautiful array of quality vehicles."

Cons:

• "I got my car from them at 2018 Jeep grand Cherokee which is the worst deal I've ever made in my life and I bought an extended warranty I paid $3500.00 for it. six months later the engine is known to be blown they will not value to fix my engine."
• "I'm stuck paying $32k for a car that sits and needs a new motor and catalytic converter."
• "Purchased a car from this dealership back in November online... Dashboard on a Jaguar XF was ripped from the seams."
• "I financed a 2021 Mitsubishi outlander sport last year. Two, I REPEAT 2 days after I had this vehicle home the 'service engine soon' warning went off."
• "i purchased a car from here in may 2022 and in august 2022 my engine is blown."
• "Purchasing the car was easy, however I've had the car one year and it has had continued problems."
• "Within 2 wks, something was wrong with the suspension, radio and navigation, and the service engine soon light came."

Financing and Deals

Pros:

• "They got my payment to exactly what I wanted & found me the cheapest insurance."
• "Family owned & operated..and the reason why I don't buy my cars anywhere but here."
• "They are very helpful, accommodating and knowledgeable in helping you find the car for you and obtaining affordable financing, even if your credit is way less than perfect!"
• "I don’t have the best credit but he worked with me and got me a SUV with all the bells and whistles."
• "Got my trade in value to what I wanted. Got me a decent APR."
• "They found us the lowest interest rates, more than top value for my trade, and a great extended warranty."
• "I test drove a few cars and ended up with the Ford Fusion with no money down!"

Cons:

• "Bought TWO CARS from this place in the last 4 years. Great when making the deal but shady as hell when you try to cancel a warranty they said you MUST get per the bank only to find out from the BANK they did NOT require you to get."
• "Don't believe the hype when they say all people are approved, I told them my credit, financial and my recent repo and they said no problem... filled out info and 3 days later they tell me I can't get approved."
• "I wouldn’t recommend my dogs to do business with them.. I hope my experience help you not to make the same mistake I made!!"
• "Don't buy from here. They promise that after 1 year of great payments they will let you refinance or swap cars."
• "They do not guarantee you financing only if you put a large amount down payment."
• "I feel like they tell you what you want to here over the phone, to get you there, once you get there, they want you to have a cosigner and lots more money down."
• "Wasted 2 hours of my time promising a specific car I wanted then said I'd have to pick up a different car and put twice as much down."