Address: 2000 Columbia Ave, Lancaster, PA 17603, USA
Phone: +17179474414
Rating: 4.9
based on 498 reviews.
Speed and Efficiency
Pros:
"Delmar had my outdated iPhone 5 ready to go within the hour."
"Staffers were all friendly and professional, they also informed me of their express package which of course had an extra fee, but was totally worth it because I came back to get my product in just a few hours!"
"Delmar was super helpful and was able to get my phone fixed for a reasonable price and within 2 hours!"
"Fixed my unresponsive phone *SAME DAY*."
"They had the issue fixed within 1 business day."
"I dropped the phone at CPR about an hour before they closed on a Saturday and I picked it up the next business day!!"
"I got there just after they opened at 10:00 and it was done before 11:00."
Cons:
"The lack of communication and updates was frustrating."
"The day after getting my screen replaced it was very glitchy....launching apps without me doing anything."
"They told me they'd do a full cleaning of my console but when I got it back it didn't look like they cleaned it at all."
"I ended up paying them $106.10 to destroy my computer and now I have to buy a new computer because they totally destroyed my computer."
"I will never go back to this incompetent store again. You shouldn't take your device to this place either. Stay far away from here!"
"This is the worst place I've ever used for computer 'repairs.'"
"I just wanted to replace the battery in my MacBook Pro, but they completely ruined the entire computer."
Customer Service
Pros:
"Courteous and professional staff."
"Great attitudes and customer service....keep up the good work gentleman!"
"The customer service was great and it didn't take a long time to have my phone repaired!"
"Angel was also cool and friendly and very knowledgeable in every way."
"Good people that’ll take care of you! 👍🏼"
"They handle business professionally."
"The staff is very friendly and talented."
Cons:
"The manager was very unprofessional."
"The manager got extremely rude."
"Two things kind of bugged me though, the pricing and their transparency."
"Price was steep imo-$45 for 5 minutes work, but I needed my phone."
"Only issues I had was that it was a bit pricey."
"Realistically a replacement usb-c port with daughter board attached from a reputable source like iFixIt is like $30... that means they charged about another $40 for labor. Which I feel is a little high."
"The charging port is terrible and things were lose and it was not an official apple battery."
Technical Expertise
Pros:
"Technician knew immediately what all my options were and had my phone brand new again."
"They did what they said they would do."
"Very knowledgeable about diagnostics and what needs to be repaired."
"They are highly skilled using the best components possible for any repair!"
"They can fixed just about any issue."
"They repaired it, and now it works like new."
"The tech was able to identify it quickly and solved the problem fast and very friendly and trustworthy."
Cons:
"I have an iPhone 11 and a broken front screen glass and it was $170 to fix. They fixed it and It was great but my Face ID was turned off and messed up so we had to go back and wait another maybe 15 minutes and it had worked fine after that."
"The day after getting my screen replaced it was very glitchy....launching apps without me doing anything."
"I ended up paying them $106.10 to destroy my computer and now I have to buy a new computer because they totally destroyed my computer."
"This is the worst place I've ever used for computer 'repairs.'"
"I just wanted to replace the battery in my MacBook Pro, but they completely ruined the entire computer."
"They told me they'd do a full cleaning of my console but when I got it back it didn't look like they cleaned it at all."
"The charging port is terrible and things were lose and it was not an official apple battery."