"It's a place where you can bring someone for a romantic evening or a place to hang out with friends."
"Great atmosphere, beautiful design."
"They went all out decorating the back seating area with a lot of wood and plant type of decor."
"They had a lighted backyard with plants around and cover. The atmosphere was almost romantic."
"This place is so beautifully decorated."
"The place was calm and quiet. Very pretty and clean."
Cons:
"Bathroom is also filthy."
"The noise level is more noisy in the back during the evening time when it is full."
"Dirty dishes were not cleaned, the attitude of the staff was terrible."
"Hygiene problem: the tea spoon had lipstick stain on it, and I don’t wear lipstick."
"Because it was such a hot day, I wish the A/C was working better."
"The only thing is that their kitchen ventilation didn’t work very well and the smell of fried calamari was in the seating area."
"There were bugs flying around us landing on our food and drinks."
Service
Pros:
"Service were great at Brooklyn location."
"The service quality is good and fast."
"Service is great, food/drink is great."
"The server was nice."
"The staff was friendly and attentive, providing great service and making me feel welcome throughout my visit."
"Great service and cozy hot tea pot with a candle heating up (that's considerate and cute)."
"The staff/servers were all quite attentive and welcoming."
Cons:
"If you’re not Asian, do not go there. They only treat Asians with respect and when it comes to others they really don’t care."
"Very disappointed at this location's staff (21st Ave)."
"Staff was unfriendly and did not do anything."
"I was extremely disappointed with their service."
"The wait staff kept passing my cousin and myself table neglecting to pick up our empty plates and glasses even though we pushed them to the edge of the table."
"Service was awful, stuff rude and not professional."
"The service was not good. They didn’t bring high chair and didn’t take any dirty plates from the table."
Food & Drink
Pros:
"Delicious teas, sweets, savories and snacks in a relaxing, welcoming atmosphere perfect for friends, dates, and birthday parties in the enclosed greenhouse space out back."
"The tea quality was exceptional, with a wide range of delicious and unique flavors to choose from."
"Food was good, place is cozy and kitchen looks clean. We ordered waffles and hot chocolate, they were tasty."
"Purple yam souffle was really good, would recommend."
"The tea is always good, I highly recommend the potted milk foam milk tea, always a table favorite."
"Their popcorn chicken is also a nice snack if you are looking for something savory."
"The chicken wings were awesome. The teas were on point!"
Cons:
"The cakes smell and look good but don’t taste good."
"All the drinks are weak and watered down."
"The trio with eclair, creme brulee, and patoux was so so, overrated."
"Cakes were very mediocre - bland."
"The food is overpriced for the quantity."
"The turkey club I got was literally 1 slice of pre-packaged turkey on supermarket bread."
"The chicken cutlet on top of the waffle was very old, oily and fried multiple times, def not fresh."
Pricing & Tipping Policy
Pros:
"Things were at a fair price."
"Even after covid they adjusted and maintain a clean and healthy environment!!"
"Everything was delicious and comes out just as pictured."
Cons:
"The pricing is very odd (they charge more than what the menu says along with a 25% mandatory tip and taxes)."
"I find it really disrespectful when they charge tip beforehand."
"We noticed that it had already included 18% tip in the total and had no option to choose a different percentage or to add a custom tip."
"They charged us automatically for 20-30% (depends on how much you ordered) which was odd."
"They automatically charge 18% gratuity which I find really odd."
"They charged us 10$ for service which I wouldn’t be mad about but when we were 7$ short because we were unaware of the tip the waiter told us 'figure it out'."
"The tipping system honestly caught me off guard."