Havana Central Menlo Park Mall Reviews Summary

Service

Pros:

• "Service 10/10 (Our server's name was Chris) He is amazingly attentive, engaging and very polite!!"
• "Server Chris was engaging, attentive to details."
• "The service was top notch - attentive but not obtrusive."
• "Our server/ bartender was really nice and attentive."
• "Dianelys, our server was great, very welcoming and kept checking in to see if we needed anything."
• "Service was excellent... so was our drinks."
• "Our server Stephanie was excellent, very attentive and took great care of us!"

Cons:

• "The service was virtually non-existent (we wouldn’t have had any utensils the entire meal if we didn’t flag someone down from the kitchen)."
• "Not at any point anyone asked to refill our drinks."
• "Every time a refill was requested, it was forgotten, repeat a couple more times."
• "Specially asked the waiter bring soup first then salad with fried chicken. That didn't happen."
• "The service can be better but the waiter and the new staff kept forgetting about us."
• "We were constantly waiting and looking for our waitress, making us spend a grand total of 3.5 hours in the restaurant."
• "The service was horrible. The waitress totally ignored us."

Food Quality

Pros:

• "Celebrating my Birthday @ Havana Central in Menlo Park. Food was delicious, prices were reasonable."
• "Everything taste so good."
• "I'm already looking forward to eating my leftovers."
• "Arroz con pollo was very good and enough food for two meals."
• "The food compares to the very best New York Cuban restaurants."
• "The food was delicious there was enough for everyone and then some."
• "The food was delicious! Absolutely everything was very tasty."

Cons:

• "The table was like cheap patio furniture. With these cheap cushions."
• "The food was pre made and heated before brought out to our table."
• "The appetizer portions are a bit small (and hard to share) and the garlic chicken was a bit dry."
• "Sadly the food was bland for me and overpriced for it as well smh."
• "The food was not the greatest but this time I came back for my birthday dinner, only because I didn't want to go anywhere crowded or too far."
• "The food tastes like cheap microwaved food."
• "The Arroz Con Pollo is Vegetable and Rice with small pieces of 'Really Dry Chicken'."

Ambiance

Pros:

• "The ambiance is modern Latin and a live band was playing when I went."
• "The live music was a nice touch."
• "The atmosphere is incredible, the music and live music are great."
• "First time there and what an atmosphere. I felt like I was in Cuba."
• "The atmosphere was so fun and the best thing to happen to our mall."
• "Great ambiance. Live music Thursdays and Fridays. Beautifully decorated."
• "Vibe is great, lovely decor and good music especially when they have a live band."

Cons:

• "It lacked the soul that the Times Square location has."
• "The tables was sticky, seating, menu, everyone just looked and felt dirty."
• "The establishment was dirty and cloth moisture residue was present on the table surface."
• "The floors were not swept. You can see the dirt building up along the edges and all the windows were dirty."
• "The plants here are in need of some care. They look dusty and disorganized."
• "The cleanliness of the utensils is questionable."
• "The bathroom was so dirty that I chose to step to the mall to use one."