Patel Eye Associates Reviews Summary

Staff Service

Pros:

• "All staff members are good, polite."
• "Really liked Ruhi's service. She was thorough in explaining the benefits and also patient when I was going through the frames."
• "TIFFANY- is the star of Dr. Patel's office."
• "Thank you for helping my child get her new pair of glasses!"
• "Ruhi is excellent, patient, smiley & Knowledgeable. She helped me pick out my glasses & made sure I was happy & Comfortable."
• "All the staffs are very professional & thoughtful."
• "The staff was great and helpful. The front desk explained everything clearly."

Cons:

• "Doctor is good. But staff so rudy. And Dr Daniel can not give proper answer."
• "The bathrooms need maintenance."
• "She pressured me into writing a review with 5 stars without my glasses being given to me."
• "Front desk reception girl name Victoria, She is very rude never talk nice with people and always very rude."
• "While checking out I overheard the Spanish girl at the front desk say Nishma? can you talk to this lady and get her out my face she’s annoying me or something along those lines as if the patient was bothering her."
• "The front office people are so rude!!! I hate them."
• "The woman who works in the closet of an eye glass section was also rude."

Doctor's Expertise

Pros:

• "Dr Patel is also very helpful and caring person."
• "He was able to help my Mom figure out what was going on with her eyes & his diagnosis was amazing."
• "I highly recommend Dr. Shah. He is very friendly and very knowledgeable."
• "Dr. Patel and Dr. Shah are experts in their field, and are top notch doctor's."
• "Many thanks to the Dr. Patel who removed the Pterygium from my eye."
• "Dr. Patel operates multiple offices equipped with state-of-the-art facilities."
• "Dr Patel has been excellent."

Cons:

• "Unprofessional doctor and poor service!!!"
• "One of the Most Unprofessional Doctors I have seen so far."
• "The doctors are great, but the front desk and nursing staff is extremely unprofessional."
• "Horrible customer service. Literally made my mother keep my glasses after they handed them over the counter to me and found out only one lens had a prescription."
• "Dr Patel can not talk or reply your questions."
• "Worst doctor ever!"
• "In my experience, felt very rushed overall. Dr Shah is probably one of the most unprofessional person that does whatever it is he does."

Operational Efficiency

Pros:

• "The wait time was less than 10 minutes which was very impressive too, given how busy the clinic is."
• "Brittany dealing positively & quickly to address my sometimes difficult scheduling needs."
• "Respectful and generous people who work with the patients to seek best help possible."
• "The staff is friendly and very professional."
• "Very professional and passionate doctors. I am a regular patient since 2009 and my eyes are in good condition."
• "The staff was very professional, courteous and efficient."
• "The manager called me back a few days later and apologized for the front staff behavior."

Cons:

• "Such a terrible experience! Went in for a regular eye exam and was waiting for close to 2 hours!!"
• "I had an appointment for 4:30 PM. I checked in online and had to wait for an hour in parking lot to see actual doc."
• "It's my first time going there and the worse ever experience."
• "Wait time is crazy my appt was for 11:00 am and rn it is 11:54am still waiting in the waiting area."
• "The wait time at this place is TERRIBLE."
• "For cataract consult, Our appointment was for 12pm. Here we are at 1:50pm, still waiting for the doctor."
• "I had the misfortune to visit Patel Eye Associates for a routine eye checkup The wait time is ridiculous long, I spent 2 hours 45 minutes."

Facility Cleanliness

Pros:

• "The best part is that if you decide to get your new glasses, and miss the office that you’re going to pick up at, they can wait for you at the next office (which is within few miles) and give it to you on the same day."
• "First time going to Patel Eye, and I loved it! This location is very clean, and the people are extremely friendly."
• "I love the ocean themed waiting room which is so kid friendly."
• "Only 2 cars can be parked in front of the office, however they have dedicated parking opposite to the Clinic."
• "Wonderful experience with Patel Eye Associates. Dr. Patel is a WONDERFUL surgeon, and the staff was always very welcoming."
• "My experience at Patel eye associates was quick - even through the pandemic!"
• "Lovely, amazing, and friendly staff that does their best to expedite your care."