ZAGG Menlo Park Reviews Summary

Category: Cell phone accessory store

Address: 55 Parsonage Rd, Edison, NJ 08837, USA

Phone: +17323953869

Rating: 4.9
based on 151 reviews.

Customer Service

Pros:

  • "The reps were extremely helpful and knowledgeable of their products."
  • "All sales people should be as pleasant and helpful as Ali."
  • "They were incredibly helpful and patient throughout the entire process."
  • "The customer service at this location was great."
  • "The service was phenomenal as always. The guys are always so polite and attentive."
  • "Very friendly and helpful staff they worked on my phone screen protector very quickly and handled it with care my screen protector came out perfect thank you Zagg."
  • "The gentleman at the kiosk was polite and helpful."

Cons:

  • "Worse service if Carlos continues to work soon they close the store.... Worse service worse person.... Unwilling working person never going to shine ever."
  • "Once he returned, he handed me my phone which had now had air bubbles and cracks on the screen protector which were not there when I dropped off the phone."
  • "Today I was highly disappointed with the service I received."
  • "Been going here for almost 4 years, and never have I encountered a more rude/dishonest employee than Fakhriddin. If he’s there, turn around and go to the Bridgewater location or somewhere else."
  • "Bill was RUDE and NASTY."
  • "I will never ever go to this place again. I went there and Fakhriddin literally tried to make a liar out of me."
  • "Absolutely horrible. The people are rude. They even admitted I purchased garbage."

Product Quality

Pros:

  • "You can buy cheaper, but you can't buy better."
  • "I've been using Zagg for all of my devices for years. I've never had a bad experience and even better, I've never had a cracked screen."
  • "Buy screen protectors from Zagg for every phone. They put them on and they always protect the screen."
  • "I have a Samsung Note 10 Plus, over 2 years old, pulled the screen protector off I purchased from them 2 years ago and the screen looked like the first day I bought the phone."
  • "Their product is the best and for repair the new same one is only $10!!!"
  • "The quality of the protector is top notch and I’ve gone through two hassle-free replacements which has saved my phone screen."
  • "These guys at Zagg in Menlo Park are the best excellent customer service and take their time helping you."

Cons:

  • "Great but overpriced. One privacy screen protector for a IPhone 14 Pro Max is 60$."
  • "I do not like the screen protector for my S22 ultra. It collects fingerprints and has a horrible glare."
  • "Great price, great service, there’s just one small problem. The screens they use to replace are defective."
  • "However, after i got home, i noticed 3 small air bubbles on my screen."
  • "Zagg Menlo Park mall buyer beware I went there Saturday night at 8:00 and had a $45 screen protector put on my iwatch. The next morning I noticed the screen protector was chipping and cracking off my watch."
  • "Installation was incorrect and not straight."
  • "Not worth the $40. Glass Screen protector for iPhone installed at this kiosk had bubbles within 3 months."

Warranty and Price

Pros:

  • "You do get a free lifetime warranty if your screen protector does crack but sadly you have to pay 10$ for the new screen protector."
  • "I had purchased a screen protector with Arda here in September, and he sold me with the $10 replacement warranty for the case and screen protector."
  • "Not only did they replace the protector under warranty, but offered a suggestion of a different case (Gear4) that ALSO comes with its own warranty!"
  • "Their warranty policy is great and they never give you a hassle."
  • "Fast covers great service, it’s always so difficult to put these covers on when they get sent to you via mail, go to the Menlo mall and they’ll put them on perfectly every time."
  • "The warranty reads that it’s a lifetime warranty for the LIFE OF THE DEVICE."
  • "They have good prices as well and have very good consumer service, giving a three month warranty for any repair that they do."

Cons:

  • "They offer you a service where if you damage your screen cover, they replace it for $10. Biggest scam, they say that it isn’t our screen and do not further assist."
  • "These guys are trash and I wouldn’t recommend them to anyone, just another way to profit."
  • "Limited Lifetime Warranty....NOT! Please do yourself a favor and don’t buy any ZAGG products they reel you in with the claim of free lifetime replacement of screen protectors but when you show up for a replacement you magically have to pay!"
  • "Months prior, I bought a screen protector which came with a lifetime warranty. When I came back to have my screen protector replaced, they supposedly did not have any info on my purchase."
  • "Made a phone call to check on warranty replacement as asked to do so by Zagg customer service. He kept cutting off as I spoke and when asked why I had pay 9.99 plus tax he says either you pay shipping or I will so guess who will."
  • "So now I'm forced to purchase a screen protector full price all over again."
  • "It’s not worth the 40 dollars to get this. The smallest little drop And the protector breaks and then ur out 10$."

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