Chili's Grill & Bar Reviews Summary

Service

Pros:

• "The service here is fast and if there is ever a problem they accommodate it."
• "Our server Alex was polite, courteous, and attentive to all his tables."
• "Mike, the bartender is a superstar! He handled drinks for the entire restaurant, and acted as a server for the bar area [full bar]. We never waited."
• "Our server Rich has been the best server!"
• "Our waitress was extremely courteous, polite and attentive."
• "Our server was great and on her game."
• "The servers are first rate. Always pleasant and friendly!!!!"

Cons:

• "Wouldn't recommend this to friends, family or enemies of mine."
• "Literally walked in, was seated at the bar when there were tables open... and waited 20 minutes without anybody tending to us."
• "Order was taken quickly and the server was very nice, however, somebody else served our food and the server never came back to see how our food was or if we needed another drink."
• "Service was absolutely atrocious."
• "Absolutely horrible service. Got our drinks right away but after that we basically never saw our waiter again."
• "The service was lousy, the waitress, comes to the table, phony smile looked like she was upset."
• "The service was painfully slow."

Cleanliness

Pros:

• "Service was Fantastic. The restaurant was very clean and the atmosphere this night was homey."
• "The restaurant was very clean and the atmosphere this night was homey."
• "It's clean and staff is friendly."

Cons:

• "Cleanliness is not number 1 at this location. Chairs/benches are always sticky."
• "I couldn’t believe how dirty the actual bar was."
• "Dirty tables, dirty plates, dirty utensils."
• "The place was so dirty and a mess."
• "The table was dirty and sticky. Food scraps and stickiness on the table, chips all over the seats."
• "The floor was the most filthy, disgusting floor I have ever seen in any restaurant."
• "Dirty tables, dirty plates, dirty utensils, clueless staff."

Food Quality

Pros:

• "I had the side salad as an appetizer and a lemonade all for $10. Great deal."
• "Delicious & not crowded or loud, so great place to get together with friend & catch-up."
• "Food always comes out quickly and there is rarely a long wait, even during dinner."
• "Great food and great service from the server."
• "Our food came out great, hot and fast, which is typical of Chili’s."
• "The Oreo cake was good."
• "The bacon ranch chicken quesadillas were very good."

Cons:

• "The fries with my wife's burger were rubbery and tasted like they had been under a heat lamp most of the day."
• "Food came out stone cold."
• "The kids' chicken tenders were dry, the Mac and Cheese was lukewarm Kraft, the chili tasted old."
• "The ribs were COLD no flavor and it was horrible."
• "How do you serve a lukewarm burger."
• "Food sits under the heat lamp too long in the back so when we get our order, the food is dried out."
• "The food wasn't good at all. Ordered half rack of ribs and only received 4 ribs."

Atmosphere

Pros:

• "Great place to sit down and watch a game."
• "Always great atmosphere."
• "Delicious & not crowded or loud, so great place to get together with friend & catch-up."
• "Service was Fantastic. The restaurant was very clean and the atmosphere this night was homey."
• "The restaurant was very clean and the atmosphere this night was homey."
• "It's great for kids and they have lots of options."
• "Great time celebrating our daughter’s 22nd birthday."

Cons:

• "They had construction going on while people are eating...tarps up and people hammering and screwing, compressors running and loading stuff."
• "The service was a little off and It was so cold in the place all of us were shaking."
• "The only problem I find is that a lot of people are staring at me while I eat."
• "This place needs to either fire all their management, shut down, or start hiring more staff because this was unexcusable."
• "They do not have outdoor seating and the food was just a step above edible."
• "This was always an old haunt of mine but really went down hill."
• "After eating dinner there this evening, my daughter got very sick, very quickly."

Value

Pros:

• "I had the side salad as an appetizer and a lemonade all for $10. Great deal."
• "Food and service was good, we all had the 3 for $10 special."
• "Of all the chain restaurants this is the best value."
• "My husband always gets the 3 for $10 & its a lot of food for only $10!"
• "The food is very inexpensive and it's delicious absolutely love the Wisconsin cheese cheddar bites! All their burgers are delicious definitely worth it!"
• "The food was delicious, and at a reasonable price."
• "The food was served pretty quickly and the meal was satisfying."