Edge of the Woods Outfitters Reviews Summary

Category: Canoe & kayak rental service

Address: 129 Main St, Delaware Water Gap, PA 18327, USA

Phone: +15704216681

Rating: 4.7
based on 180 reviews.

Customer Service

Pros:

  • "Staff are cheerful too!"
  • "From the staff greeting at the meet up spot, to the fellas that dragged our boats out of the water 14 miles later- quality people doing something they obviously enjoy."
  • "The staff were very friendly and answered any questions we had."
  • "The staff was great, super friendly and accommodating."
  • "The staff is extremely friendly and helpful."
  • "The employees were friendly and knowledgeable."
  • "The staff was friendly, informative, and helpful."

Cons:

  • "They made a young woman drive back these 5 out of control customers."
  • "One of their guys who picked us up was not wearing a mask. He drove us in a van with another group with closed windows without a mask. Very irresponsible."
  • "Clarify your website and train your staff not to be wishy washy"
  • "Employees in a rush, talked so fast you could hardly understand him."
  • "When we tried to speak to the manager, Rachael, about refunding our trip, she was incredibly unprofessional and rude."
  • "The staff was chaotic and disorganized."
  • "Whoever the guy was that picked up was very rude and short with me with every question I had, and actually hung up on my face!"

Booking and Pricing

Pros:

  • "Friendly, quick service and reasonably priced per person at $42 for canoes, $42 for inflatable rafts, $44 for kayaks, and $38-42 for tandems."
  • "Super easy booking, we were concerned about the forecast ahead of our booking (significant chance of thunderstorms during our tubing window) and Edge of the Woods was super accommodating (weather turned out to be fine)."
  • "We were able to book easily online the day before."
  • "Called ahead to reserve a raft to do the 6 mile trip. Received an email confirmation."
  • "Easily made reservations online."
  • "Online ordering is a breeze."
  • "Another return visit for us. Easy reservation process."

Cons:

  • "Had to wait 20 minutes for ride back."
  • "Our trip was cut short. Yes, it is our fault that we were 15 min late, but a little understanding from the staff would have helped."
  • "Very disappointing. I called a week in advance and was told to send an email to guarantee the kayaks/canoes would be guaranteed. Here comes the day of the trip and they tell our group that we have to wait 4 hours from the time we 'reserved'."
  • "Website doesn't provide up to date info as far as making reservations for an overnight trip."
  • "I sent the email the same day. Here comes the day of the trip and they tell our group that we have to wait 4 hours from the time we 'reserved'."
  • "They didn't have the right number of paddles."
  • "One of the three Kayaks we rented did not have a paddle and two did not have footrests."

Experience and Equipment

Pros:

  • "Equipment was in good condition, and the overall experience was amazing!"
  • "The condition of the kayak was very clean and in good shape."
  • "Equipment was in good shape."
  • "Kayak was super comfortable and clean."
  • "The well-maintained kayaks and knowledgeable guides ensured our safety throughout the journey."
  • "All equipment is maintained and sanitized."
  • "The equipment was in good shape and their staff took the time to go over our trip so we were prepared."

Cons:

  • "The biggest downside of our trip however was the stretch of river - not their fault. However the river here is very wide- it barely moved at some points so getting down river with our kids was not too easy."
  • "The only thing I'd improve is the kayaks themselves as they are good for maneuvering around the lakes but not very good about keeping a straight line going down the river for several hours."
  • "Van we were shuttled in to drop off had seatbelts in the way of entrance to rows so not convenient for people with bad legs or arms to get to back."
  • "Our canoe had molded seats."
  • "The last stretch was also loud with highway noise."
  • "My only complaint is that the kayaks were a bit uncomfortable to sit in for that long."
  • "Only thing I would say is that the 4 mile trip, which says takes 2 hours, took us only 1 hour and we were not going that fast."

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