Yonkers Auto Mall Reviews Summary

Customer Service

Pros:

• "Gina and Jennifer at Yonkers Auto Mall on Central Park Ave!! They are two of the most knowledgeable women I have ever meet when it comes to buying a car!"
• "Anthony Hamawi and his lovely assistant were so accommodating made sure i got the best deal and walked my through the whole process."
• "Warren and Anthony were so great, they helped me purchase my first car and helped me find a car within my budget and answered every question I had which made my experience less intimidating and so much easier."
• "Virginia was a great help toward the purchase of my vehicle."
• "Anthony who provided me with top services. He made me feel comfortable as well as reassured me that I am in the right place."
• "Anthony and Gina were phenomenal!!! They went above and beyond and worked tirelessly to get me the car I wanted, below the price I wanted to pay."
• "I had such an amazing experience at Yonkers Auto Mall. I went with my mom and from the beginning both Virginia and Anthony were so informative, so helpful, and so sweet but most of all honest."

Cons:

• "I’m deeply disappointed in this place. I bought my 2016 Ford Focus in 2017 from them, from the moment I got it, it made crazy noises."
• "The lack of attention to detail and professionalism exhibited by Yonkers Auto Mall has resulted in considerable inconvenience and concern for my safety."
• "Interactions with workers [Chad] especially were unpleasant and unprofessional."
• "Just completely unprofessional and a total waste of time. It’s also small place on the side on central Ave- would t even call it an auto place, never mind an Auto Mall. Just run!!"
• "She was literally on a phone call while test driving with a potential buyer."
• "Rip off horrible experience and the car salesman will rip you off."
• "Very bad salesmanship, you don't lie and deceive a customer just to make a sale."

Financial Transparency

Pros:

• "Anthony broke down all my finances and made sure I left there with all my concerns answered and solved."
• "Anthony Hamawi accommodated me even though store was closed. He gave me all information about the type of vehicle I was looking for very professional, relatable, honest."
• "I had a great time with MARCELO, he helped to get exactly the car that I want it, a White SUV, payment is comfortable and the whole process was very clear and honest."
• "Anthony the finance guy was nice broke down every payment and answered every question I had."
• "Anthony in the finance area was very detailed and knowledgeable in helping me find the right lender which was the icing on the cake of my new car buying experience."
• "I really appreciated how transparent he was about the actual price of the car and any costs that go along with it."
• "Great service with Anthony Hamawi. Really laid back, zero pressure and clear communication."

Cons:

• "When the warranty was needed to replace my engine, the company first refused my claim stating that I had missed 10 oil changes."
• "Upon contacting Gina the sales manager, she had explained everything to me very simply, and I see it was MY fault for not being knowledgeable about my bank loan."
• "Gina reassured me I could refinance and that wasn’t the true."
• "Seems like they lure people in with fake low prices, let you fall in love with the vehicle and then jack up the price by $2000."
• "Similar experience as another customer posted. The price of the vehicle was $2000 more than the price listed."
• "There were hidden fees for the so called lifetime warranty that wasn't brought up in previous conversations."
• "When I was given a final price it was 31k with 'a warranty included' was how it was worded… only to find out I was charged 4K for it… now my loan is 36k."

Quality of Vehicles

Pros:

• "I test drove the car, twice, the price was detailed and did NOT change."
• "Eric showed it to me and explained each and every detail that was reported on the car fax."
• "The car i got was cleaned and looked so nice as i drove it off the lot."
• "I got the perfect car I was looking for and I'm in love with it."
• "Just got the keys to my Dream Car!!!"
• "I now own a 2013 ford fusion fully loaded. sun roof, navigation, rear cameras and a host of other features that work for me!!!"
• "The Kia Sorento 2017 LX is fun, economic on gas and has some amazing features!"

Cons:

• "I bought a car from them they sold me a lemon."
• "The vehicle was clearly never inspected."
• "Another finding was that my tires barely have grip which I got checked and was told they will only last me 3 to 4 months."
• "When I took the car to the mechanic to have the pictures taken for the insurance company the mechanic informed me that there were no flood caps in the front, the bottom carriage that covers the engine was hanging down, and the inside roof and sides of the car was really dirty."
• "The battery required a jump start shortly after purchase, indicating a lack of thorough inspection and maintenance prior to sale."
• "2 days after purchase some oil light came on. Took it to their mechanic, he changed the oil and reset the computer. Three days after that same light came on, put out more oil and rest it."
• "I contacted Anthony about these things and he said he would get back to me about fixing them but he never did."