Address: 1833 E New York Ave, Brooklyn, NY 11207, USA
Phone: +18337352277
Rating: 4.6
based on 181 reviews.
Customer Service
Pros:
"angel and hector the salesman at this dealership they were very helpful with getting me into the car of my choice."
"I dealt with Tory Dwayne and mark they made my process very easy and simple."
"Very impressed with the service they are very professional."
"Tim and Paul was very helpful and respectful they answered all of my questions."
"I love these guys I came all the way from buffalo to get a car with my girl friend and son and they treated us like family..."
"Thanks to Ralph and the whole Staff thank you so much to Brooklyn auto mall one love."
"The staff was awesome and explained everything to me the ins and out of purchasing the vehicle of my choice!"
Cons:
"This dealership is a scam, please don’t go be cautious of the place and the managers were very rude."
"The woman I spoke to told me that the price of the vehicle was the price that was listed so I drove all that way for a vehicle that was now out of my price range."
"I’ve had THE VEHICLE FOR 10 days And The Car Broke down IVE PAID FOR TOWS AND THE CAR IS CURRENTLY IN THEIR POSSESSION AND STILL NO KIND OF HELP."
"I have used the schedule a test drive form on your website for 2007 Lexus ES350. I didn’t get any calls or messages to confirm my date and time."
"In addition they had a single bathroom with a toilet that doesn't flush and the car wasn't listed as a smokers but it reeked of cigarettes to the point it made me nauseous."
"Highly Disappointed. Very poor customer service and salesmanship."
"I TRIED CALLING THE DEALER AND ALSO CALLED HIS CELL BUT OF COURSE I WAS IGNORED EVEN AFTER TEXTING THE ISSUES I WAS HAVING."
Financial Aspects
Pros:
"Ralph and Tim got me approved at 2.49% APR. Got better deal than Lexus dealer and there were no hidden fees."
"Thanks to the finance people give me a good rate manager Ralph reduce the price by $2000 for me."
"He got the best quotes and insurance rates and it’s prices you cannot beat at all."
"The finance department actually got me a better percentage than my bank did."
"they made the deal happen they get me a lower APR and a beautiful payment that goes with my budget."
"The manager Rafat is amazing person he try to help you with everything and give you a best price go check it out."
"they even help me out with the insurance they load my insurance from $450 to $189."
Cons:
"Two days after my purchase the car broke down in the middle of the road."
"Car was listed as 11k online. Drove two hours to the dealership to learn it was listed as 11k after my assumed 2k downpayment."
"Then they switched the price on me again and started asking now for $6500 plus dealer fee of $1000 and rest."
"Tacking on hidden fees (2.5k dealer fee on a 4.5k car) claiming they are in the ad - they aren't."
"Car prices are not correct they add $2995 for down payment on top of the prices."
"You have to scroll deep into the website to see this 2995 fact and its written in a way that you have to really think about the fee, these predatory tactics mean Stay away from Brooklyn Auto Mall."
"buyer beware the price that they sell the vehicles for is $2995 above the listed price regardless of any other down payment."
Overall Experience
Pros:
"Is an amazing place I bought a 2017 Lexus LX 570."
"I appreciate Brooklynauto mall for all the help thanks to everyone at Brooklyn auto Mall and Ralph and Tim."
"This is my second time going back to this dealership buying a car from my brother still the same thing very good service..."
"Wow! Wow! Wow! 💯💯💯 I am so glad I choose Brooklyn Auto Mall in East New York to purchase my car It was the most amazing experience."
"I recommend every one to come here and buy a car if they are car shopping amazing people."
"Thank you so much to the guys at Brooklyn auto mall. They did all the effort to make my deal happen."
"I will recommend my friend and family and everyone to them they make me feel like I’m home."
Cons:
"They sold me a Nissan Sentra 2017 after one year, I found out my transmission was bad."
"I’ve had THE VEHICLE FOR 10 days And The Car Broke down IVE PAID FOR TOWS AND THE CAR IS CURRENTLY IN THEIR POSSESSION AND STILL NO KIND OF HELP."
"Don’t give this dealer your business until they sort these issues. Be upfront with your prices and problems in the car."
"Do Not Purchase a Car Here!!!!! They SOLD A CAR THEY KNEW WAS NO GOOD AND HAVE NOT YET TRIED TO HELP IN ANYWAY!!!!!"
"They won’t let you take test drive unless you negotiate first and agree on the price and put a deposit."
"THIS PLACE IS A NO GO. THEY ARE NO IGNORING MY CALLS THE OWNER TOLD ME TO JUMP OFF A BRIDGE BECAUSE I KEEP CALLING TO FIGURE OUT MY REFUND OPTIONS."
"Now the check engine light is on. Having to pay to fix a car you just bought is ridiculous..."