"Made my experience very easy and painless. They're very knowledgeable and did everything they could to help me find the right car and the payment I could afford."
"Lou is the best, hands down. Helped my Fiance & I get our 3rd car without a problem."
"Very sweet people did as much in there power to give a real nice vehicle very patient and Mike is a very sweet heart all the crew really nice to me thank u so much."
"The staff is extremely helpful and friendly VIP makes you feel comfortable."
"Kevin is such a pleasure to work with, answered all my questions, didn't push, and was very honest through it all."
"Professional, kind, and honest people who truly take pride in the vehicles they sell."
"Lou Salvatore was really nice he did all the work and gave me all the info i needed."
Cons:
"Between those 5 days, the clutch gave out in their possession and they are refusing to fix it at their cost or allow me to return it without paying them $1,200."
"Never got a call back..."
"Horrible experience. These dealers are scammers and will sell you a faulty car and do not honor their 7 day return policy."
"They made my mom co-sign my financing and messed up the paperwork and put me as the co-signer."
"When I called to check someone was very rude on the phone."
"The moment money is exchanged their customer service immediately stops."
"Seemed like once the deal was finalized no one from VIP cared anymore."
Vehicle Quality
Pros:
"The best experience I've ever had purchasing a car."
"I would recommend VIP Auto Outlet to anyone looking for a nice and reliable used car."
"The price on the sticker is what I paid and I felt it was a good deal."
"Zero rust and impeccable interiors on both!"
"Great deal and great truck. It just passed (pepboys 120 score) PA state inspection with a perfect score 120 of 120."
"It's beautiful and perfect and everyday I'm finding a new feature I didn't know it had."
"I love our new Honda Ridgeline and totally recommend getting your next vehicle from VIP."
Cons:
"I get daily errors with my car, and Mini still has yet to figure out what the issue is."
"Have a car with multiple issues and has already broken down once."
"After owning the car for five months, I've had to replace the following on my car: drive belt, 'new' run flat tires, battery, alternator, ground cable, etc."
"It turns out they delivered the vehicle with a bad clutch which would cost me $2,200 to fix."
"AC didn't work, the front end had gotten hit and it was dirty inside!"
"Also I had a check engine light show up the day I drove my vehicle off the lot."
"Cars are too expensive to risk buying from VIP Auto Outlet, trust me."
Pricing and Fees
Pros:
"They were very reasonable with the price and also they did not try to bring up costs with hidden fees."
"I only paid about $400 for documentation fees and that was it."
"The only detractor is their price was on the high end however were we’re prepared and Lou was willing to negotiate and we walked away with what we came there for and at a price within our budget."
Cons:
"The warranty was useless as it didn’t cover anything."
"And they said they would give a full tank of gas and never did."
"The warranty was useless as it didn’t cover anything."
"Also, I wish they used shorter screws because the front of the car is damaged from the screws they used on the front plate advertising their business."
"$17k underwater the day I purchased my vehicle from them. Worst experience EVER."
Delivery and Responsiveness
Pros:
"We purchased the vehicle and they had it delivered the very next day."
"They delivered the car right to my house like 250 miles away for free."
"True to his word the car was fixed and delivered to us within 48 hours!"
"Kevin had my vehicle delivered to my front door. Straight from New Jersey to Baltimore Md!!!!!"
"They even arranged delivery of our new Range Rover for the next day."
"Great experience selling our old car--didn't even have to leave the house."