Discount Auto Reviews Summary

Category: Used car dealer Langhorne, Pennsylvania

Address: 2908 Lincoln Hwy, Langhorne, PA 19047, USA

Phone: +12157575170

Rating: 3.8
based on 101 reviews.

Customer Service

Pros:

  • "The team handled all the details making the purchase easy."
  • "Everyone on staff was friendly, patient and honest."
  • "They even followed up with me to see how everything was going."
  • "The nice folks in the office even sent the title and plates to me in NJ."
  • "The salesman was efficient and gave me several makes and models to choose from."
  • "The staff is super friendly and they helped me so much."
  • "Worked with multiple of the men there and they all are very sweet and professional... treated me like family!"

Cons:

  • "Took over a month to get my title."
  • "I was told that I couldn’t get a second opinion from a mechanic, unless one was present with me."
  • "Once I signed the contract and gave them my money they did not follow through."
  • "The mechanic was asleep in the bay when I showed up."
  • "Kelly spent more time trying to talk me out of purchasing a vehicle then trying to earn my business."
  • "Unfortunately, Kelly puts zero effort into his job. I just expect basic customer service."
  • "Person who does paperwork is no help."

Vehicle Quality

Pros:

  • "The vehicle is in great shape."
  • "We purchased a truck and they were very straightforward with vehicle condition, price, and financing."
  • "I bought a used Volvo that was inspected, had new wipers, new tires, pretty new battery, and they threw in an alignment when I mentioned there was a wobble as I did a test drive."
  • "It had no rust or leaks so I decided to purchase it."
  • "I’ve had the car for about a week now and it runs absolutely amazing."
  • "I feel like I have a car that will last me a long time and not cost me much in repairs down the road."
  • "There's absolutely nothing wrong with it and I am so in love with this car."

Cons:

  • "I noticed a slight knocking sound coming from the engine."
  • "Not even two weeks after that mess happens my car starts making a severe grinding noise."
  • "Both sides of the ladder racks are broken and cannot be safely used. Absolutely useless."
  • "Multi cylinder misfire, bad ball joint, bad hub bearing, 2 bad tires."
  • "Car stalls while I’m driving almost causing accidents & now doesn’t run."
  • "Window switch stopped working, Fuel tank leaks when its filled, a/c stopped working."
  • "The tires were completely balled."

Pricing and Honesty

Pros:

  • "The owner Pat is great and always works in your favor to get you the best deals!"
  • "They gave and price and a great warranty and they got me financed with a great rate."
  • "They work with you to get you payments your comfortable with."
  • "The finance man Steve always gets the best options to fit your budgets!!!"
  • "They work with you with an understanding of life and things that happen."
  • "The salesman Colin helped me out a lot since I don’t know a whole lot about financing."
  • "I got the truck I wanted at an amazing price."

Cons:

  • "I wouldn't recommend this place at all not even to someone I hate. Steer clear from this place or end up getting screwed over."
  • "They have TWO 2007 Ford E150s listed with DIFFERENT miles AND prices, yet when you click to view the pictures for each vehicle they are the same."
  • "Your 2011 Ram (Mineral Gray) was listed for $17,400 three months ago... This at best is a $12,000.00 truck (Retail) but I wouldn't pay $.01 over $10,000."
  • "Price not as advertised. I was there this past weekend to purchase a vehicle. I was told vehicle price was over $1000.00 than was listed."
  • "The car was valued at 500$ and was sold to me for 4,800$."
  • "By the time I got to the room to see if I agreed to the terms, the purchase price read: 17,480. Seriously??"
  • "Cars and Trucks vastly over priced, they are listed 50% higher than their purchase price."

Post-Purchase Support

Pros:

  • "I love this place. I just brought my second car from them. Would most definitely recommend this place for anyone who wants a hassle-free experience with confidence that what you purchase is in great condition."
  • "They even followed up with me to see how everything was going."
  • "The nice folks in the office even sent the title and plates to me in NJ."
  • "Would definitely refer family and friends!"
  • "Great Experience! The day after we bought a car from here, we had a problem with it. We called Kelly, who sold it to us. He was very responsive and took care of the problem."
  • "One time we had an issue with passing inspection in Jersey, we brought the car back and they fixed the issue for free while we waited."
  • "Discount Auto made arrangements to have the van brought to my mechanic. By the way the van checked out great!"

Cons:

  • "The aftermarket warranty(they claimed was good anywhere) wouldn’t cover the engine and it was bumper to bumper warranty)."
  • "4 months later, still no registration that I paid for when purchasing the car."
  • "They did a hideous calk job on my back window they wouldn’t fix and it leaks."
  • "Worst, shadiest business I have ever dealt with."
  • "Now they’re telling me that I have to go and pay for a duplicate registration when I never received an original copy."
  • "They will disable check engine lights on their vehicles too."
  • "They did not want the truck towed to them because they do not fix transmissions."

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