Philly Auto Reviews Summary

Customer Service

Pros:

• "The sales staff was very professional and helped me through the car buying process."
• "Everyone was so helpful at Philly Auto! They made my financing a car process easy."
• "Awesome customer service!"
• "Great customer service. The salesman and woman made me feel welcome with laughter and jokes."
• "Everyone is patient, kind, and efficient."
• "Very Professional, Friendly and Efficient. They all made my family feel like their family."
• "The staff not only provided exceptional customer service but they were attentive to my vehicle request making the entire process smooth."

Cons:

• "They will raise the vehicle price as soon as you get approved."
• "This is the worst car experience we have ever had."
• "They kept connecting me to a voicemail."
• "They are very unprofessional."
• "Getting in contact with them after the first visit was very difficult, no one answers the phone and when they do, they just keep transferring you around just to be disconnected in the end."
• "Poor customer service. I didn't end up buying a car from here, but not because I didn't want to. The sales people don't pay you much attention."
• "What poor customer service."

Financing and Pricing

Pros:

• "People there are knowledgeable and seemingly can work with all kinds of credit situations."
• "I couldn't believe how easy it was to get approved for a car loan despite my bad credit!"
• "They helped me get approved for a 2019 Buick Encore despite my less-than-perfect credit and made it a seamless process."
• "They help you even if your credit isn’t the best and will help you get approved for a loan if needed."
• "They even helped me find financing that fit my budget."
• "They got me financing I was comfortable with and explained the terms until I understood."
• "Best dealership I’ve ever worked with. Luis and Ramon was awesome. Found a car $6000.00 under book value, low interest, low mileage, and low down payment."

Cons:

• "Scammers sold me a car as brand new with clean title and when I take it to dodge dealer they show me proof that the car was total loss from all side and rebuild with salvage title (total loss)."
• "They will tell you u approve then say you need a co-signer and down payment when the law states if you approve for a vehicle you don’t have to make a down payment."
• "Don’t ever buy a vehicle from here. All the hidden fees, high prices, high Apr, high interest rates."
• "I was told I couldn’t get financed for without 8,000 down by Tim."
• "After you buy they will not help you. Don’t trust them old reviews, Philly auto is a SCAM!!"
• "I would like to objectively describe what happened to me. I scheduled a test drive with them. When I arrived, they start with the price showing in total 3k additional fees."
• "They will give you the highest interest rate possible."

Vehicle Quality

Pros:

• "Bought my dream car red 2018 Nissan Rogue."
• "It was a great experience dealing with these guys. I got a used 2018 BMW X1 and I absolutely love it!"
• "The inventory they have is top notch."
• "Great car prices with good mileage for a used car."
• "The car was in excellent condition when I drove it off the lot."
• "I was able to leave in a pretty 2020 Mazda CX-5 with zero down."
• "The car was just as advertised, sleek, and luxurious."

Cons:

• "It drove quieter for about a week and it's back in the shop again."
• "The car was literally in no shape to be driven."
• "Grey smoke was coming from the muffler."
• "They basically sold me a lemon & when I reached out they were super nasty!"
• "UPDATE: This place sold me a LEMON, I would be VERY careful about what you buy from here please do your research and bring a mechanic with you if possible."
• "The vehicle I was looking at they never even showed it to me they come up with another vehicle and said this would be a great vehicle for me but when I got the vehicle it wasn't suspected didn't have no inspection stickers on it."
• "Bought a car, it had a lot of problems especially with the transmission slipping. So I took it back to them and told them the problems I was having. They kept the car for eight days and fixed everything for FREE."

Staff and Management

Pros:

• "Going to get our first car together and Luis made the experience so well worth it and fun!"
• "I will never go to another dealership. Luis landed a customer for life."
• "I sent 2 more of my guys too Philly Auto and will be sending more."
• "Luis is very amazing! he made sure everything went smoothly, and gave me amazing choices of cars!"
• "I am so happy with the end result! And I can’t thank Luis & Mufasa enough for making this buying experience exceptional."
• "Angel was so helpful during my car shopping process."
• "Luis was so welcoming, kind and honest."

Cons:

• "Mr. Lewis even started serving other customers that walked in the dealership while I was transacting my information with him although they were fully staffed."
• "This person should not run a business if he can lie to his customers, I definitely don’t recommend buying from here if you don’t live close."
• "To be 'handled' at the door, never being told this was in fact the salesperson, then being told you can go to someone else, it doesn’t matter to me."
• "Tim the finance manager was let’s say 'having a bad day'. He was very dismissive, answering the phone during our conversation."
• "He was assisted by Daryl who was completely dismissive, disrespectful, and condescending."
• "The older white man don't know how to talk to people."
• "They are full of ish!! Predatory way overcharged run the other way stay with a traditional dealership!"