Mainline Auto Reviews Summary

Customer Service

Pros:

• "The Service was Excellent from Freddy he made sure from start to finish i was able to get into a Car o would enjoy with my family thank you Freddy you the Best Patient and Guideful sooooo hapoy with my husband."
• "Tony made my experience easy."
• "Stef offered us incredible service. He was extremely patient, helpful, and generous throughout the whole few hour car buying process."
• "They really work with your situation and they keep it 💯!!!"
• "Great place, good guys, Johnny had me approved within the day, if u have no credit, he will still finda way to make the deal you want happen!"
• "Fantastic service!!"
• "Great service and nice friendly environment."

Cons:

• "Want advice, shop elsewhere!"
• "I feel like when they trying to sell you the car they’re very nice and helpful but as soon as you have a problem they don’t care because the car is already sold."
• "Do not go there."
• "This is the worst car dealership you could ever imagine! Called few times to make sure the car I want to buy is there, drove to the place and they showed me another car I wasn't even interested in! Bunch of liars."
• "I will be getting my lawyers involved and I 100% do not recommend this place to anyone."
• "This dealership advertised a fake car and should not be trusted."
• "Horrible, absolutely horrible, they were not able to provide me my plates within 2 months! Making excuses left and right and lies to my face."

Sales Representatives

Pros:

• "Thanks ROBINSON MLA !!! I'm a senior citizen on SS income and ROBINSON got me approved on a beautiful 2021 Mitsubishi Outlander !!!"
• "Gene and Aaron help me out tremendously."
• "Robinson was a good guy. Very respectful and hardworking."
• "Gene is the BEST hands down, if your looking to buy or finance a new car this is the place to come!!"
• "Gene was very kind, patient, and really great with our kids."
• "Gene has been working with me for two weeks; rain, hail, sleet and snow! He has been timely and patient with me and made sure my needs were met."
• "Robinson is very professional and skilled !!!"

Cons:

• "Most of their good reviews are written by themselves."
• "Salesman are terrible!"
• "They have o k cars but when I was there looking at the cars Noone came out to talk or ask If I need anything."
• "If you like the circus Mainline is the way to go!!! This place is a joke ran by a group of clowns."
• "I drove over an hour to find out their trickery. Very unhappy and angry and it was a waste of time, they are scammers and deceivers, please beware of this dealership."
• "Beware don’t ever come here!"
• "LYING IS NOT THE WAY TO ATTRACT CUSTOMERS!!!!!!"

Financing and Approval

Pros:

• "With my ITIN #, my Job and my down payment I was approved for the 2023 Chrysler Pacifica Mini van !!!"
• "A great selection of luxury and affordable clean cars, easy financing programs that they work hard to get everyone approved."
• "Super Professional Sales Rep names Robinson !!! Came in with only my passport & job verification and just left Main Line With a 2023 Honda Accord sport !!!"
• "Got me approved & Assisted me with a great insurance quote!"
• "They were able to work amazing numbers for me and able to get me my dream car 🚗 thank you so much mainline auto; especially stefan 😊"
• "Thanks Robinson !!! He got me into a beautiful 2018 Toyota Corolla !!! Excellent service !!! Straight to the point !!!"
• "Thanks Robinson !!! We came all the way from NY and Robinson and with My Itin # got me approved on a Beautiful 2020 Honda Pilot !!!!"

Cons:

• "I traveled from the other side of the city with two infants, rushed there from work and lost an opportunity to purchase a different vehicle from a different dealer under the guise they were going to hold the vehicle for me."
• "I was interested in a 2020 Toyota Corolla at Mainline Auto. On the website, the price is 17775. I called before I went there, and I confirmed that I will buy with cash. Once I arrived, Tony give me the cash offer, which is over 22000."
• "I drove an hour and a half and when I got there they told me they just didn’t have it anymore."
• "I’ve purchased a Ford scape 2018 after after 20 days I have problem with the transmisión."
• "When I call them they just keep giving me the run around, not taking me serious, and just continue to be nasty over the phone."
• "The price that was originally honored somehow increased 5k more when I arrived."
• "I gave 2,300 dollars down and they tried to scam me by telling me that I have to pay 1,600 dollars for supposedly paying tax."

Vehicle Quality

Pros:

• "I was pleased with the results and got into a clean car with low mileage."
• "Smooth transaction and even better car."
• "Great experience with a wide variety of vehicles from regular to luxury."
• "I am leaving with a 2020 Toyota Corolla!!"
• "I was driving off in a 2020 Chevy Malibu. Excellent sales service."
• "Thanks Robinson !!! He got me into a beautiful 2018 Toyota Corolla !!! Excellent service !!! Straight to the point !!!"
• "Thanks Robinson !!! We came all the way from NY and Robinson and with My Itin # got me approved on a Beautiful 2020 Honda Pilot !!!!"

Cons:

• "That gave me the right vehicle after a month the vehicle have the same problem and no only the transmitión the braker, and many mores.."
• "This dealership advertised a fake car and should not be trusted."
• "Looking to immediately sell the car I purchased from them as the car they sold me had problems, would absolutely not recommend."
• "The 2017 Range Rover I purchased on November 30th, 2021 has been nothing but a money pit!"
• "I’ve purchased a Ford scape 2018 after after 20 days I have problem with the transmisión."
• "LYING IS NOT THE WAY TO ATTRACT CUSTOMERS!!!!!!"
• "I gave 2,300 dollars down and they tried to scam me by telling me that I have to pay 1,600 dollars for supposedly paying tax."