Auto Outlet of Irvington / Buy Here Pay Here Of Irvington Reviews Summary

Customer Service

Pros:

• "Jessica and Jose were absolutely wonderful."
• "Victor was absolutely amazing!"
• "Carmel and Adam Were extremely helpful."
• "I highly recommend auto outlet of Irvington."
• "Great price for my Volkswagen. The place is neat."
• "The whole team was help and beyond polite."
• "The customer service was 10/10."

Cons:

• "But we weren't able to just pull into the lot and park."
• "it was just a waste of my time... Will not return."
• "False advertisement is what they're about... The staff are very unprofessional."
• "Please be careful... these people do the old bait and switch. They will tell you to come in and see a certain car that is 'available', and when you arrive it is already sold."
• "Sold us a car that only worked for one week THEN when they finally “fixed” it, they only “fixed” one of the problems."
• "Do not go here. They cater to the poor and section 8 crowd, of course it’s Irvington. Made a deal on a car that I brought back the next day."
• "This place is definitely a scam they don’t follow what they put in their profile or ads they portray one thing then when u get there they make up a bunch of things to make you spend more money or deny you."

Staff

Pros:

• "I just want to say that Jason is the best sales person that I have ever came in contact with as far as a salesman."
• "Hey guys shop with auto outlet of Irvington they have some good cars good deal and they work with you on any car you like so hit up my boy Saul he’s very helpful."
• "Special thanks to Adam. He helped me get my first car."
• "Victor and Saul are both very helpful when it came to picking out a car for my son. Excellent communication skills and customer service speaks for itself."
• "Jessica is such a sweetheart."
• "Very outstanding customer service the vibe inside the place is just so welcoming. Everyone is friendly & attend to your every need to make your goals possible."
• "Thank you Jason for being so kind and patient with us thru this process, we road away with a beautiful suv, big up Jason you're the best."

Cons:

• "Jason didn’t even respond to any messages pertaining to buy here pay here. I text Jason about me getting approved someone where else and he responded to that but nothing happened else."
• "Victor was a great help getting us the car we wanted and made us feel comfortable with doing business with the dealership... update as you can see I brought the car and 2 months in I am out of a car my car basically was in the shop the whole time thousands in repair and still not driveable."
• "I guess the 4.9 stars all came from their friends. Shady place."
• "then they tried to upsell us into a different one, then wanted us to lie on the application."
• "Shady place to go buy a car. Lied to us to get us to drive 5 and a half hours to their dealership."
• "I thought I was having a good experience with Jessica and Cristian... then I never spoke with them again."
• "They false advertise and they say that you are guaranteed approved and you are not. Wasted 1hr and 30 minutes there and back."

Buying Process

Pros:

• "This place was convenient and easy to get to."
• "I will definitely recommend this place they really work with you!"
• "best customer service ever, was in and out with no problem as long as your paperwork is right."
• "They worked hard to help me get into a car that I love."
• "Victor was amazing… I was so nervous beginning this process since it’s my first car and he made everything so quick and simple."
• "This was a one of a kind experience that I would recommend to anyone if you want a car."
• "I would definitely recommend this dealership to a friend."

Cons:

• "We were able to finance a car but the process was a bit longer than anticipated."
• "customer service was good I finance a 2019 Honda civic... this company is a rip off and also pay high car note."
• "$500 down? I get there with $1500 a 20plus year job reference and all paperwork possible, only for them to want $3000 down... they could've told me that over the phone."
• "They like to list cars that aren't in their lots. Then claim the vehicle is on one of their sister lots. I would stay away unless you're 'stuck' with bad credit and just need a car."
• "50% of the Cars you see online aren't available on the actual Lot."
• "3 stars only because I wasted a Trip."