"The taste was also super good, specially with that guava filling :)"
"These cakes are everything you would love from the presentation to the taste."
"The cake was absolutely delicious."
"They created exactly what I wanted but the best part was how good the cake tasted!!"
"The cake was delicious on the inside."
"The dulce de leche cake (Avengers Cake) was so good had all the guest taking extra slice!"
"It tasted fantastic!"
Cons:
"It was SO stale as if it wasn’t fresh or left out, idk because by the next day it was hard."
"I just ordered a birthday cake for my son picked it up tonight they messed up my order supposed to be red velvet on outside and in streamers taste like wax rubber got my sons sick."
"The icing will stains what Eva it touches and it is NOT easy to come off."
"The dye in the icing is real strong and would leave the colors on your teeth and your mouth."
"The cake was too hard and the fondant not tasty."
"The frosting tasted like poison or iron or steel I don't know, everyone at the party complained about that though."
"When we cut the cake there was mold in it very disappointing and disgusting."
Customer Service
Pros:
"I love the service. They really care that you are pleased with their business and will do their very best to please you!"
"Place makes wonderful artistic cakes. Manager very detail oriented and makes sure what you are getting is what you ordered."
"Very clean and the at the staff is friendly."
"They are honest and will let you know if you bring pictures of a cake design it won't be exact but similar."
"The staff was very friendly and helpful."
"The staff is very helpful and courteous."
"Excellent customer service, great tasting products, accessible Bronx location!"
Cons:
"The Mexican, hard face woman with the black hair is VERY RUDE every time I come here she has an attitude."
"Extremely rude and poor customer service."
"Service is horrible and slow."
"Horrible service. I was recommended to this store hoping I would have a wonderful experience instead I was told that they couldn’t customize a cupcake cake that I wanted."
"They barely answer the phones, the customer service is TERRIBLE."
"Worst customer service, I truly love this bakery I have all my cake orders made here but the customer service is horrible."
"They are extremely unprofessional the owner is extremely unprofessional and left a distaste for the whole entire process in my mouth."
Price and Value
Pros:
"very professional and not too expensive at all."
"Their prices are great."
"Prices is good as well."
"The price of the cake ond my treats was very much less than I expected."
"Great cakes, designs & price is affordable for such great work."
Cons:
"OH AND ALSO THEY ARE VERY EXPENSIVE."
"Don t go here they are expensive in general and if you want to order a cake with the design or size/weight you want they will tell you the cake can t be the size you want."
"Since the pandemic prices & cake sizing has changed too!! I get it we are in a pandemic but $30-$50 difference is crazy!!!"
"THE WORST BAKERY IN HISTORY. OKAY so I go into the bakery and I got a PRICE Quote for a FONDANT cake in WRITING then I go TWO DAYS LATER and they changed their tune and said changed the INCREASED THE PRICE."
"As a result, I found the price too excessive."
Design and Customization
Pros:
"THE COLORS WERE EXACTLY WHAT I WANTED FOR THE 2-tier cake and the cupcakes as well were perfectly done and simply designed!"
"Nancy did my daughter's sweet 16 Bollywood theme cake and she did a fantastic job, bringing our design to life."
"They did a beautiful job making her harry potter cake."
"Everyone who saw the cake was amazed! It was so beautiful, and delicious!!!"
"The cake was prefect my daughter was in love with her lol surprise doll cake The texture of the cake was soft."
"They make gorgeous looking custom cakes."
"The outside was nicely decorated with blue and silver."
Cons:
"No name was added because the head they added was too big."
"You guys are a joke, and should really consider just selling pastries, cookies, coffee, and tea. NOT CUSTOM CAKES!!!"
"You guys are not real custom bakers and should stop selling dreams."
"So my daughters birthday party is tomorrow December 29th so I ordered what I thought to be the simpliest of cakes three days ago... But the cake i went to pick up tonight was nothing absolutely NOTHING like the picture literally nothing!"
"The whole cake was hot pink."
"The cakes displayed on the windows are so much prettier but is false advertisement do not be fooled."
"Terrible they had one task. They took a photo of the cake I Wanted and the day of the event it was a whole different cake!"