The Pastry Garden Reviews Summary

Customer Service

Pros:

• "They were so friendly and helpful throughout my experience."
• "The young lady that helped me with the ordering process was wonderful."
• "Dealing with the lovely staff at pastry garden was an absolute pleasure."
• "Customer service is phenomenal. Called this morning for a very last minute cake request and they were so friendly, accommodating and had my cake ready in an hour!"
• "The staff was very friendly and patient."
• "Stephanie, that we would not have to worry about a thing when it came to our wedding cake. She was so amazing and helpful."
• "The staff were warm, welcoming, and efficient."

Cons:

• "She informed us she didn’t need the order until one month before the wedding... they just screwed us by denying our cake at the last second."
• "Her attitude over the phone was nasty and I couldn't believe it. I was very disappointed to be treated like this."
• "Front desk is very rude and they feel they are not responsible for what is baked."
• "Whoever I met with was extremely curt."
• "They completely disregarded my form they never contacted me and they never replied to my email in the beginning of January."
• "I was told my order was never placed when we came in to pick up the order."
• "She was completely rude and unprofessional and it was just completely unacceptable."

Cake Quality

Pros:

• "The flavors, frosting, and decorations were scrumptious and exactly what we wanted."
• "The cake design was so cute."
• "We chose a vanilla custard with raspberry mousse and vanilla cake / vanilla frosting. Not only was it delicious, it was such a beautiful / classy piece of art!"
• "Everything that comes from here is always fresh and absolutely delicious."
• "Our wedding cake was beautifully created by The Pastry Garden, it was even better than we imagined!"
• "The cake we ordered (cannoli) was on time, decorated perfectly, and tasted delicious."
• "The cake was delicious on the day."

Cons:

• "It’s a shame for a place that seems a bit upscale to sell such a disappointing product."
• "I was under impressed with the cake- both times; it seemed dry with too much icing."
• "The rose on the cake tasted horrible... It tasted like metallic."
• "Purchased a small Raspberry Layer Cake which was stale... They spelled my daughter's name wrong."
• "I spent 30 dollars on a cake today that was dry and disgusting."
• "The beautiful iced sugar cookie was disgusting: the cookie had a crumbly powdery texture and tasted only of flour, and the icing was rock hard."
• "Having purchased a 6” cake out of the case this morning, we just cut it open to see that it is literally over 50% frosting."

Design and Customization

Pros:

• "The owner suggested that PG would pipe on flowers rather than us get fake flowers for the cake, and they came out BEAUTIFUL!"
• "We got Exactly what we wanted and an extra 'first anniversary cake' to take home."
• "Had a custom birthday cake made from a picture I downloaded from the internet. The picture was pretty spot on."
• "Not only was the cake stunning, but it tastes amazing!"
• "The design was exactly what I had asked her for. They did an amazing job."
• "Our wedding cake was everything we dreamed of — beautiful and delicious!"
• "They did a wonderful job creating exactly the vision we had for a winter mountain themed cake."

Cons:

• "When I picked up the cupcakes, in big bold lettering…the color of the gender was shown. The surprise was instantly ruined."
• "Horrible experience with this bakery!!! I called 2 months in advance about a custom graduation cake and was told to call back a week before. It is now 9 days before my sons party and I am told it is too late????"
• "This cake looked like something that was done at home with no skill at all of cake artistry."
• "I requested 3D images and what I got was images printed on chocolate and cut out very sloppy."
• "Would've been a lovely cake, but they covered the writing with one of the plastic decorations!"
• "Ordered a cake for my son's baptism. Cake color was supposed to be light blue and grey. Cake was navy blue and white."
• "I wanted to incorporate acrylic into my wedding cake to tie it all together. The response I received from the bakery was, 'if anyone even notices'."

Value

Pros:

• "The tasting process was quick and easy and their prices were great."
• "Not to forget the price was best in entire hudson valley."
• "Price was very affordable for the level of customization."
• "Rating 5 stars for excellent quality and selection, but they are the priciest bakery I've experienced."
• "Great selection of sweets and cakes."

Cons:

• "But I got 10 rugalachs and the cheesecake... it was almost $16!!!!"
• "Every item tasted like generic grocery store baked goods—cheap quality and insanely over-sweet."
• "But when I started to eat it I discovered it was still slightly frozen, like a real icy bite in the center. Not only was it not fresh, the puff pastry was not flaky at all, it just seamed firm & stale."