RWC Windows, Doors, Kitchens, & Baths Reviews Summary

Professionalism

Pros:

• "Everyone was very polite, very neat, and most of all very professional."
• "The installers were professional, courteous and knowledgeable."
• "They clean up after they finish their work and handle themselves in a professional manor."
• "Everyone was responsive, kind and incredibly helpful."
• "They were very professional and made sure to take care of every detail."
• "The entire crew of carpenters, plumbers, electricians, painters, and tilers was first rate."
• "Every worker that came to our home was very nice and professional."

Cons:

• "Started out smoothly but then halfway thru there was no communication when someone would be coming to do work unless I followed up (sometimes more than once)."
• "Unfortunately, if you don’t have a particularly large project they ignore your emails even if they had promised to get back to you."
• "We're very disappointed in their lack of common courtesy."
• "I will not recommend this business to anyone... Very professional in talking but very unprofessional in response and follow up."
• "He never replied. 1 week later, my wife called the number on his business card, but he didn't answer, and didn't return the call."
• "There was an initial glitch where it took over a month and 1-star review to get their response to my request for a quote."
• "After not hearing from them, we personally called and texted him multiple times for the quote... It has been now almost 2 months and we have not received any estimate from them."

Quality of Work

Pros:

• "The complete installation went smoothly and by late afternoon we had a beautiful new door."
• "They were very responsive to questions and changes and the work they performed was very good."
• "The craftsmanship and attention to detail in the door installation are evident."
• "The product, installation and workmanship were all excellent."
• "The quality of the work was top class from start to finish."
• "The doors were installed on time, with care for the marble surrounding the door frame."
• "The quality of work was excellent!"

Cons:

• "The communication during our bathroom renovation was disappointing, I felt like the project manager."
• "It took a little longer that proposed but timelines are always changing depending on the job."
• "I had 2 in-person appointments for kitchen renovation, including product selection and several follow up texts/calls and still didn't receive quote."
• "I would most likely not use them for my kitchen Reno in the future though."

Customer Service

Pros:

• "RWC gave me my options and I signed a contract for the job right then and there."
• "Excellent follow through and responsiveness."
• "Many thanks too to project manager Ashley for her guidance and excellent organizational skills."
• "Joe was great to deal with and no problem was too much to handle. He was always very responsive and his team of contractors were always courteous and helpful."
• "Ashley was very helpful throughout the whole process, responding to our emails quickly, and keeping us updated on every step of the way."
• "Anthony and Eric were so easy to work with, responsive and knowledgeable."
• "Eric and Ashley were prompt, friendly, and thorough when running me through the options and scheduling the job to be done."

Cons:

• "If getting a quote is so difficult then how can I trust that completing the project will be on time."
• "I guess our meager projects were too small for RWC, but I wish they would have been honest and told us this from the beginning, so as not to waste our time."
• "Glad we didn’t give business to them." (Due to lack of follow-up on a quote)