"The delightful Mrs Gaffney was kind and attentive."
"The waitress was sweet, patient and attentive, thank you for making my birthday one to remember :3"
"Abby was our server and she was delightful."
"The waitresses are nice, the service is great, the pot pie is the best recipe here."
"The service was friendly and efficient."
"Staff are always very kind."
"Service was prompt even though every table was occupied."
Cons:
"I am deeply disappointed in the management here."
"The service was really lacking. They would benefit from a busboy and better serving staff that is more attentive."
"Our server had no understanding of the set Tea selections."
"It took 35 minutes before our order was taken included beverages."
"Service was painfully SLOW!!!"
"We waited another forty minutes after eating for a check and eventually were so frustrated we got up to find someone."
"The service was mediocre and a little slow."
Atmosphere
Pros:
"The atmosphere is quaint and beautiful, an absolute gem."
"This restaurant has a cozy atmosphere with a British theme with old decorations."
"Wished my Mom was around to lunch @ Sally Lunn's with me...she would have loved the mismatched cups & chairs & adorable Teapots."
"The atmosphere was perfect."
"The atmosphere is so aesthetically perfect and puts you right in that tea party state of mind."
"It is lovely, and eclectic - a beautiful, peaceful atmosphere."
"The place has a real old English atmosphere that you don't even find in the UK these days."
Cons:
"Today was very hot out and they were too cheap to have the air conditioner on. It was like a sweatshop inside."
"I don't like the atmosphere, it is dated and a little grungy."
"The decor is reminiscent of an old aunt's house who has 30 years of knick knacks piled up."
"The only thing that was a TURN OFF was that inside the store, there were so MANY FLIES!!"
"The place really needs a good dusting and get rid of the lace and use clean crisp linens."
"Very cluttered and noisy. Was everything a Tearoom is not."
"The place was dirty. All food particles on rugged floor."
Food Quality
Pros:
"The food is good."
"The scones are superb. They serve them warm with accompaniments of clotted cream and jam."
"The food here is absolutely amazing!! everything FRESH and REAL food, the food is delicious!"
"As usual the food was wonderful."
"The food was great."
"Lunch was amazing! My friends and I had an array of teas and a bunch of different options for food. The chicken pot pie is really amazing, great flavor and delicious crust."
"The food is so delicious, their tea is amazing, the scones are scrumptious."
Cons:
"Two of us had leak and potato soup, something I’ve eaten many times around the world. This wasn’t cooked properly - I’ve never had crispy leaks and half-raw potatoes."
"You decimated the scone I ordered, by blasting it in a microwave."
"Would have been good food but they gave me 2 croutons with soup and salad."
"The quiche was undercooked and did not taste the same as on a prior visit."
"The scone was crumbly."
"The sandwiches? Tasteless, saltless, and the stale bread, nothing special about it."
"Ordered egg salad sandwich for 12.00. It was horrible, There was a smear of egg salad. It was like eating bread."
Value for Money
Pros:
"They also offer a pretty decent selection of UK based chocolates and treats."
"For the quantity and quality, the prices here are amazing compared to other tea houses."
"A good bargain here is the 'Basic Afternoon Tea' from the Set Tea Selection."
"The baked goods are out of this world. Try the scones, always fresh, 6 to 8 flavor choices."
Cons:
"This on top of chart $13.50 for an egg salad sandwich is clearly a message to those loyal customers that this once quaint and lovely establishment cares more about making as much money as possible during these turbulent times than their customers."
"Note: 3% processing fee for credit cards."
"Total cost: over $300 including the ‘gratuity’."
"Had the regular tea....24.00 it included the Equivalent of one whole sandwich....totally not worth the money."
"My bill was $80 and all we got was two Peanut Butter and Fluff sandwiches, 1 strawberry cut in half and 5 blueberries each."
"The Tea Service is overpriced for the quantity of finger sandwiches & pastries that are presented."
"The afternoon tea portions are TEENY TINY."
Staff Attitude
Pros:
"I was kindly attended over the phone by a young lady as well as another young lady who took my order."