"The owner and staff are friendly, honest. knowledgeable and hard working."
"The entire crew was courteous and hard-working."
"The owner of this company is super honest and attentive."
"Giovanni responds to any question instantly."
"Live person answers the phone and she is so helpful."
"Giovanni and his staff were honest and take pride in their work which is something hard to find now a days."
"This company is honest, knowledgeable, meticulous, work quickly and efficiently, show up on time, and are a pleasure to work with."
Cons:
"I have come to dread forecasts of nor'easters, warnings of local and urban flooding and spring thaws."
Quality of Work
Pros:
"They did work for me last June to shore up a rotted sill plate, add drains and a sump pump."
"The entire experience with this group was positive, and that is uncommon these days with a lot of contractors."
"The basement is always dry and the installation was meticulous."
"The contractors commented on the ‘quality of the waterproofing’."
"The work they did was top notch."
"Their work was extremely neat, and effective."
"The work was high quality and done on time."
Cons:
"Nothing eliminated the water coming in."
Professionalism
Pros:
"Very professional, on time, responsive, caring and hard working."
"They started on time and finished on time."
"The job was completed in a morning and the site left spotlessly clean."
"The installation team was AMAZING! They showed up ON TIME."
"The were prompt, courteous and professional."
"Giovanni and his team were fabulous! Polite, honest, very professional and clean."
"All of the staff - office, sales, foreman and crew - were pleasant and friendly."
Cons:
"I had multiple companies quote on the work and they were only interested in using scare tactics or trying to sell you additional stuff that was not needed."
Responsiveness
Pros:
"I called United Waterproofing and they responded immediately."
"I sent a note to United in the evening and Giovanni was at our house the next day to review the situation."
"United has fabulous customer service; immediate response whenever I've had to call."
"Even though I called on a Friday night, I was called back within the hour."
"They were very responsive then and very responsive now."
"Giovanni is friendly and comes as quickly as he can, even very early in the morning if that works best."
"They were quick to respond to any questions or concerns."
Cons:
"The last straw came with the spring storm of 2014."
Integrity
Pros:
"Giovanni’s honesty and integrity are completely unparalleled and he saved us thousands of dollars."
"Solid integrity, in my experience not everyone behaves this way."
"Instead of doing the slab work and charging me $5k he pushed me to a plumber for a $100 fix."
"Who does that? Kudos to the company that made that recommendation. Integrity beyond belief."
"Giovanni has great pride in his work and stands by it."
"Giovanny’s integrity and his high level of customer service is reflected in the success of his company."
"Working with Giovanni of United Waterproofing, I have found him to be reliable and trustworthy."
Cons:
"They did make one error during the initial installation 10 years ago, but when we pointed it out, they corrected it immediately."
Value
Pros:
"Very reasonably priced."
"He said because he wanted to do it for me, due to me being a retired firefighter, and that he appreciated the work that first responders perform."
"The cost was less than expected!"
"They did a great job for a fair price."
"Their price was very reasonable compared to other estimates."
"The price was fair and very reasonable."
"The cost was very reasonable and everyone was really nice."
Cons:
"The rain following the thaw was very heavy and although I had a sump pump, there was no stopping the water coming in through the cinder block walls."