Hemlock Hill RV Sales & Services Reviews Summary

Customer Service

Pros:

• "Master Service Tech Mgr Joshua Murdoch provided quality repairs and spotted other potential issues that would negatively impact our camping season."
• "Tony in service was wicked helpful!"
• "Rich in service is great took very good care of me on a few things so far and having them do more."
• "The team at Hemlock are educated on all of their products, friendly and most important, patient."
• "Everyone we talked to were super friendly and cert knowledgeable."
• "Your service manager is top notch. Your sales staff has always treated my family like family."
• "The staff are friendly, knowledgeable and so easy to work with."

Cons:

• "Very unhappy with this dealership. Over the phone they quoted my husband a price of $193 on a power converter and after driving nearly an hour to pick up the part they told him they made a mistake and the price was almost $100 more."
• "After they failed to fix several problems, I took my camper elsewhere."
• "I tried calling and leaving messages for the service department with no luck or return call."
• "Difficult to get a hold of the manager."
• "I feel like I am begging these people to do business with me, it’s so bizarre."
• "You will wait several weeks for service after dropping off."
• "They never call back when they say they’re gonna call back."

Sales Experience

Pros:

• "We were so pleased with our sales person."
• "Dave Rosenthal was absolutely the GREATEST rv sales person I have ever met."
• "Daisy was amazing and helped us feel comfortable with no pressure at all."
• "Dan is a natural at selling."
• "We want to thank Stephen our salesman for helping us choose the RV that was perfect for us and doing so without ever feeling pressured."
• "David Rosenthal... was very knowledgeable, patient, and didn't push for a sale at all."
• "Both the salesman Jason S. and business mngr Frank P. were awesome to work with."

Cons:

• "While trying to negotiate a price on an RV they decided to insult my wife and I instead."
• "I bought my first RV here cash...so much headache with the salesman for commissions....not very professional."
• "The staff were friendly, however we don't think our sales person had any experience RVing themselves."
• "Wanted to purchase a used pop up camper. Had to follow up with sales person multiple times."
• "But sales process felt off and used car ish."
• "I realize a used pop up isn’t a large ticket item but they’ve lost my business for future upgrades and I certainly won’t be recommending them to anyone I know."
• "The sales experience is not fun regardless of the vehicle type purchased."

Quality of Repairs and Maintenance

Pros:

• "They did a great job replacing the recall on the stove top."
• "They took care of the AC problem and did a wheel bearing service and we had it back in about 10 days."
• "An unexpected but significant quality problem with the trailer was resolved quickly, and I couldn't be happier with my overall experience with them."
• "They completed a walk through to ensure that we understood how to use all of the amazing features."
• "Missy! That’s all you need to know. Had to have my roof replaced, and she was on top of the whole job from the start."
• "For service, they have earned an excellent reputation and really know what they're doing."
• "Service personnel were knowledgeable and careful... Service was complete and very timely."

Cons:

• "Every RV we've ever bought, at any dealership, in any state, makes the following claim, 'our service department does a comprehensive review of your RV before you pick it up!'. However, this is the first purchase I've made where they clearly didn't check something as simple as tire pressure."
• "We found out that they didn’t tighten the pipes and actually didn’t do a good winterizing."
• "I will never let any of my friends or family purchase anything at this place."
• "Took almost 2 weeks before I could get an issue resolved with ordering a part."
• "Already put in $12,000 in repairs into a preown RV purchased at this place."
• "When picking up the camper there was some missing bolts on our latch."
• "I had no toilet working in camper I purchased form you some 2 yrs ago Passport Ultra Lite Grand Touring camper."