ShopRite of Passaic on Paulison Ave Reviews Summary

Customer Service

Pros:

• "Everyone who works there is so friendly, good-humored, very helpful, and patient."
• "Then I did grocery shopping and the teller name Patricia was wonderful and amazing great attitude overall great service and prices 👍👍👍👍👍👍."
• "Shoprite is run by some really cool people. Friendly cashiers and grocers. They make you feel like part of the family."
• "Very attentive customer service associates."
• "The employees speak Spanish to assist Spanish speakers and are very friendly."
• "I had a wonderful experience I went to the pharmacy and the people that works there are very helpful thank you guys."
• "Very pleasant cashiers and practically every register was open."

Cons:

• "Employees on floor will either help you or get pissed off if you ask a question."
• "Some cashiers will snap at you."
• "The head cashier at the self checkout is rude, irresponsible and arrogant."
• "Rosa the manager is horrible! She is unprofessional, very rude and I’m surprised she’s a manager at this location."
• "The lady comes back, initially speaking English comes back only speaking in Spanish, as if trying to catch me in some lie? This was extremely embarrassing and racist."
• "Their customer service is no better. I went in there for 3 - 5 gallon bottles of water and asked if I could get some help getting them in my cart and to my car. After about a half a dozen people 'passing-the-buck' someone finally said that there is no one to help."
• "The employees are discriminatory."

Store Layout and Cleanliness

Pros:

• "The store is always clean and presentable."
• "Big selection and very well organized."
• "Nice new floors. Store is clean and organized."
• "Well clean and organized."
• "Everything was organized, easy to find, well lit, spacious, and the staff were pleasant."
• "Love shoprite, very clean and organized. Wide aisles."
• "Very clean and nicely laid out."

Cons:

• "3 cashiers open of 16 and 3 self checking cashiers working of 8. Long lines to pay for your shopping."
• "This ShopRite used to be good, but I think there is a slight flaw in management, sometimes the aisles are disorganized, and everything is out of the order."
• "They closed down most cashiers to lay off employees, and they put self check out cashiers but they don't know how to fix them."
• "They could clean up the clutter in the front of the store near the checkout."
• "This Shop Rite is definitely older looking or old-fashioned compared to the other Shop Rite's I've been too."
• "The food selection is low. You can’t find fresh produce or fruits."
• "The aisles are clean and spacious."

Product Selection and Pricing

Pros:

• "They have an entire aisle devoted to sauces, dried foods, frozen foods and Peruvian specialties. The products are much cheaper than some of the specialty shops in little peru in Paterson."
• "Prices for items are mediocre but no one can can beat their weekly sales which are a great discount anywhere!"
• "Wide selection of food and groceries from all parts of the world."
• "I can find food from many cultures."
• "It is a supermarket with many varieties of products for Latinos."
• "Very wonderful selection of seafood and fresh fish."
• "They have a fresh seafood department, a deli that will gladly give you fresh ham and cheeses, and a bakery that bakes warm bread throughout the day."

Cons:

• "I brought fried chicken from shop rite to serve 15 people, the chicken was fried so hard and it had to have been cooked more than 2 to three days before sale date I'm done."
• "Most of the time the meat is bad."
• "Nice store, but i must say i believe they raise prices at this location."
• "If you decide to go to this Shoprite there are 3 items u can be careful not to buy."
• "They raise prices at the beginning of every month and prices seem to be higher than other supermarkets."
• "The only thing got me by surprised was pricing, normally big volume store provide lower prices for customers, not in this case."
• "Everything is over priced!"

Accessibility and Convenience

Pros:

• "This is not the closest supermarket for me, but it is worth driving a bit."
• "It's close to home."
• "The location is convenient and the store seem crowded from looking at the amount of cars in the parking lot."
• "They are opened late very convenient."
• "Parking is ample."
• "I also love the fact they also carry organic produce which is important due to my thyroid condition."
• "One of the reason I shop here is for convenience (close by me)."

Cons:

• "I just had a little problem getting help because I couldn’t reach certain items placed high on shelves."
• "Never enough cashiers open and self check out is rarely open."
• "I really dont like this place they sued me b4 for a mistake, i spent over $100.00 in the store but forget i had a bottle of $2.00 vitamins in my pocket, they sued me for $150.00... I tell my girlfriend dont spend my money there but its the closest to our house but i really dont like this place anymore."
• "Do not order for delivery from this Shoprite. They delivered our $160 grocery order to someone else."
• "Good store, but way too crowded. I find that ShopRite has been raising prices and taking advantage of their costumers because of the lack of competition."
• "Always very busy and it always seems as if there short staff because the lines are ridiculously long."
• "Not my greatest experience here in regards to customer service lots of the younger folks are given jobs here which is great to give our youth opportunities however they provide horrible customer service."