Dim Sum Palace Reviews Summary

Category: Chinese restaurant New York

Address: 27 Division St, New York, NY 10002, USA

Phone: +12125874277

Rating: 4.4
based on 115 reviews.

Food Quality

Pros:

  • "The sesame chicken was the best that my husband and I had ever had."
  • "Food was delicious and we were served quickly after sitting down."
  • "Really good family style food. Fresh seafood you can pick right out of the tank."
  • "The food is very delicious."
  • "The food here is around 6-8$ per dish which is much more expensive than the 3-5$ a dish at any other dim sum place nearby."
  • "The food was delicious and full of flavor."
  • "Everything is fresh, tasty and delicious."

Cons:

  • "The Dim Sum dishes we had were disappointing to say the least."
  • "Many dishes we ordered were super salty."
  • "Only major disappointment was the steamed fish which lacked flavor."
  • "The deep fried flounder was not fresh."
  • "And we ordered a crab dish which was incredibly greasy and almost certainly mixed with some kind of other 'seafood.'"
  • "I ordered the chicken feet and it tasted weird like it’s expired."
  • "Ordered a duck soup with dumplings that contained barely any duck and the broth was like dishwater."

Service

Pros:

  • "Good service, clean interior."
  • "The service was super good."
  • "The staff was friendly and the food was good."
  • "The staff were very friendly, helpful, and prompt."
  • "The service at all four is great and the service outstanding."
  • "The service was impeccable. The staff are very warm and welcoming."
  • "Service is good and everything is so fresh."

Cons:

  • "Service was pretty bad."
  • "We were attended to once and had to ask for service the whole hour we were there."
  • "As others have said service is mediocre to bad, super busy."
  • "we were constantly ignored by staff even though we tried to flag them down multiple times."
  • "The staff gave us the wrong receipt with more charges."
  • "Our waitress never checked on us once."
  • "Very rude people, will never go back, stay away!!!"

Ambiance

Pros:

  • "The ambiance is great, and there's a huge tv on the back wall."
  • "Such a great place to go with a group of friends or family."
  • "The ambiance is cozy yet bustling, with traditional Chinese decor adding to the restaurant's charm."
  • "The atmosphere was lively but quiet enough for lively conversation."
  • "The atmosphere is lovely."
  • "Atmosphere was lovely - we were one of the few non-Chinese customers and it seemed as though many of the other tables were celebrating, so festive all around us."
  • "The atmosphere was great for Chinese late night food."

Cons:

  • "Also very loud place z hard to hold a conversation."
  • "They allow customers to smoke at their tables."
  • "I wasn’t seated or served due to my race."

Pricing

Pros:

  • "A mere $50 can lavishly cater to a party of four."
  • "Price is slightly higher than other spots, but price for value is worth it."
  • "At first glance they appear to pricier than other similar restaurants, but the flavors are well worth the extra couple of dollars."
  • "Delicious and affordable!"
  • "Savory and light, these small dishes we're reasonably priced."

Cons:

  • "Overpriced for sure."
  • "The food itself is authentic and good but I think it's way overpriced for dim sum."
  • "They also charge you for tea without telling you first."
  • "They have a huge sign on the window that advertises 20% off dimsum but when the bill comes you still get charged full price."
  • "The bill came and the dishes were extremely overpriced."
  • "One star because the prices are about 20x higher here than other spots in the neighborhood."
  • "Our bill was $58 for a braised E-fu noodle dish (this one was terrible) and 4 dim sum items."

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