Royal Auto Group Reviews Summary

Category: Used car dealer

Address: 3400 Black Horse Pike, Haddon Township, NJ 08107, USA

Phone: +18568587700

Rating: 4.7
based on 406 reviews.

Customer Service

Pros:

  • "Max whose one of the salesmen was nothing less than amazing! Communication, great customer service skill and everything!"
  • "Really nice guys who were easy to talk to and made the experience fun."
  • "Everyone here was amazing!"
  • "Mo was absolutely amazing!"
  • "Everyone worked hard to get us the best deal possible and they were so kind and helpful."
  • "We had the salesman Moe who was a perfect gentleman and explained everything in detail."
  • "He made sure I was great throughout the whole experience!"

Cons:

  • "Horrible customer service. If your looking for someone to help you with a big purchase like a car, DON’T count on royal."
  • "Reached out for some clarity and help and was ignored. Sent 3 emails and left two messages with humans and still no response."
  • "The staff after trying to negotiate and organize a way to receive proper help for the vehicle that I purchased from them they’ve continue to give me the runaround."
  • "This is a scam, they are money hungry and don't care about sending you home in a car they wouldn't drive themselves."
  • "To anyone trying to buy a car at this place I'm at the moment placing a lawsuit against this dealership for what they been doing they turn off the check engine light and wen u bring it back they keep it like they fixing the problem but all they do is turn the light back off and say they repaired the vehicle please don't waste your time or money at this dealership."
  • "Shady practices make a bad impression on a good business."
  • "Horrible customer service. If your looking for someone to help you with a big purchase like a car, DON’T count on royal."

Car Quality

Pros:

  • "It’s hard to find an honest dealership around these days but this dealership, truly went above and beyond for me!"
  • "Got me in a car I wanted for what I can afford."
  • "They weren’t out just to make a sale. They ask my needs which were to have a safe reliable vehicle for my self and my growing family."
  • "Test drove the car and fell in love."
  • "Just passed inspection from my mechanic and everything has been great."
  • "Rogue runs good and was well kept."
  • "The process of buying my, new to me, vehicle was painless."

Cons:

  • "Bought a car from here 2 months ago and the motor blew up."
  • "One good rain and the sunroof leaked right down to the carpet."
  • "After taking it back to them several times the check engine light proceeded to come on after it was dropped off to me."
  • "The engine completely locked up and seized on me and my wife while driving to work."
  • "Car ended up having transmission issues."
  • "Same day the License plate lights went and 2 days later t3/4 of the headlights needed replacement."
  • "Royal auto refused to help with the situation, and now I’m almost 3K in debt after spending 6K on the car."

Financial Process

Pros:

  • "Great deals and detailing before pulling off the lot!"
  • "The finished steps, thanks to Eddie with the financial part was quick and easy."
  • "They offer fantastic warranties with their cars and were so efficient and helpful."
  • "Trade ins are welcomed and the estimate is reasonable."
  • "They made the car buying process quick and easy no gimmicks."
  • "Great customer service from Luis, He was very helpful and made sure everything was done properly and done fast."
  • "They help me out so much on getting my first car with a great price & reasonable car payment."

Cons:

  • "they made us resign the contracts THREE times because of their own manual errors, incorrect spelling, and mistyped interest rates."
  • "we worked with shannon and were given many false promises, mislead on the health of the car."
  • "When we tried to cancel the contract they tried making us pay $2000 to break the contract."
  • "They tell me it’s my fault and the warranty doesn’t cover that and i have to pay 300 to fix a problem that most definitely I couldn’t have caused."
  • "Fast forward a 100 miles after my warranty ends transmission starts to fail and not one person ever called me back after my many attempts to see if I can have the problem rectified."
  • "Royal auto refused to help with the situation, and now I’m almost 3K in debt after spending 6K on the car."
  • "Long story short, he sold me a lemon and I've ended up putting more money into the car than I negotiated off of the sticker price."

Staff and Service

Pros:

  • "I was offered water and even coffee."
  • "Everyone here was amazing!"
  • "Mo was absolutely amazing!"
  • "Everyone worked hard to get us the best deal possible and they were so kind and helpful."
  • "We had the salesman Moe who was a perfect gentleman and explained everything in detail."
  • "He made sure I was great throughout the whole experience!"
  • "Answered any question I had openly, friendly and honest!"

Cons:

  • "Horrible customer service. If your looking for someone to help you with a big purchase like a car, DON’T count on royal."
  • "Reached out for some clarity and help and was ignored. Sent 3 emails and left two messages with humans and still no response."
  • "The staff after trying to negotiate and organize a way to receive proper help for the vehicle that I purchased from them they’ve continue to give me the runaround."
  • "This is a scam, they are money hungry and don't care about sending you home in a car they wouldn't drive themselves."
  • "To anyone trying to buy a car at this place I'm at the moment placing a lawsuit against this dealership for what they been doing they turn off the check engine light and wen u bring it back they keep it like they fixing the problem but all they do is turn the light back off and say they repaired the vehicle please don't waste your time or money at this dealership."
  • "Shady practices make a bad impression on a good business."
  • "Horrible customer service. If your looking for someone to help you with a big purchase like a car, DON’T count on royal."

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