Eye Innovations Reviews Summary

Dr. Major's Care

Pros:

• "Dr. Major is excellent. She genuinely cares about the health of her patients vision."
• "Dr. Major promotes preventative care to keep your eyes at their best."
• "She provides comprehensive care and gives suggestions on ways to improve your eye health and functioning."
• "Thankfully Dr. Major introduce me to Punctal Plugs. My eyes are so much better, and feel amazing."
• "Dr. Major does a complete and through eye exam."
• "Dr. Major is very knowledgeable beyond the scope of her profession."
• "Dr. Major is hands down the best eye doctor around."

Cons:

• "Forget about meeting eye doctor here, it's all front desk is the all in one."
• "But she’s hired a team that’s is destroying her business."
• "She couldn't tell what was wrong with his eye, and ordered a bunch of tests."
• "Dr. Major seemed either completely disinterested, or just is one of those people who lacks common bedside manners."
• "They gave my son Glasses he couldn’t see out of lol."
• "They do not know how to do a proper eye exam and will only take your money!"
• "The doctor orders a litany of tests that are expensive and unnecessary."

Staff and Service

Pros:

• "The experience was amazing, the staff and the Doctor was just to kind and especially friendly I felt more like at home than an appointment."
• "Both Ms. Irene and Mr. Michael are professional, respectful and kind."
• "The office staff was pleasant, helpful and knowledgeable."
• "Always very patient and kind with any problems we may have."
• "The staff is friendly and go above and beyond to meet each patient’s individual needs."
• "Everyone was extremely professional."
• "Dr. Major and her staff made my first visit feel like my 100th... immediately felt at home and welcomed!"

Cons:

• "Terrible communication among staff."
• "They barely greet you at the door."
• "Incompetent staff and doctor performed medical services I did not consent to then fraudulently billed my medical insurance instead of vision insurance."
• "They purposely ignore my calls."
• "Wrong and deceptive advt just to pull customers in this greedy eye center."
• "One of the worst customer service ever I had."
• "Poor customer service and poor communication between Dr Major and the front desk staff."

Facility and Atmosphere

Pros:

• "Eye Innovation is an attractive business with a comfortable atmosphere."
• "The office was very nice and clean with lovely decor."
• "The office is comfortable, bright and peaceful."
• "The entire office is warm and welcoming."
• "The office was very clean and welcoming, the staffs were pleasant and accommodating."
• "The office is extremely clean and that made me feel especially at ease."

Cons:

• "Eye Innovation refused to do even simple adjustments."
• "Even the simplest adjustment and follow up care is pawned off to someone else."
• "Eye Innovations tries to put as many obstacles as possible in a customer's path to make a buy decision."
• "Eye Innovations will ask for sensitive info and claim it is required by law."