Cohen's Fashion Optical Reviews Summary

Customer Service

Pros:

• "The entire team was super attentive to my needs or any questions I had."
• "Staff was very pleasant and knowledgeable."
• "The staff at Cohen's at Bay Plaza was very professional and made me feel very comfortable during the eye exam."
• "I was happy to receive a callback from Joyce to explain my experience at Cohen’s."
• "The staff is extremely friendly and willing to help you find the perfect frame for you."
• "The staff was very polite. Dominique, Mya, Symone, Eliany, Joyce and Mary were very helpful."
• "The receptionists Kiara & Yocelyn were very patient and kind."

Cons:

• "I AM WARNING EVERYONE RIGHT NOW ⛔️ DO NO GO TO THIS PLACE AT ALL THIS LOCATION HAS THE MOST UNPROFESSIONAL RUDE THE MOST DISRESPECTFUL STAFF WORKING."
• "This store does not acquire simple customer service and does nothing to assist."
• "Customer service is unprofessional and ridiculous. Tried to get eye exam for my son today, 12/02/2023 and receptionist was rude."
• "Worst service I made an appointment and had to wait over an hour to be seen, this isn’t the first time this has happened."
• "I spoke to the manager JOYCE very rude told me that she can’t discuss any information with me."
• "Some of the employees are unpleasant to deal with, especially when asking a question."
• "One of the worst experiences about my glasses.it was horrible Customer service by their Manager."

Product Quality

Pros:

• "I get the most interesting and up-to-date style of eye glasses which are well worth the price."
• "Installed my prescription without breaking these old frames. The lenses are SUPERB! VERY HAPPY!"
• "The store is well stocked with new and designer frames."
• "They made me feel very comfortable. The glasses I ordered were difficult to produce - polarized sunglasses with Rx + bifocal lenses and I'm very happy with the end product and speed at which they were delivered."
• "I got excellent glasses for a lower cost than my previous pair 5 years ago with fast, responsive service."
• "The exams were extremely thorough."
• "Sales helped me pick out great frames which were Irene Mya and Wendy and the manager Joyce made service quick and easy."

Cons:

• "The doctor is kind but the sellers just want to get you to purchase. Their glasses are very poor quality."
• "And what's up with the no-camera policy at the glasses store? It appears like something is going on."
• "Also, I found that they do not have a great selection of glasses to choose from."
• "Not to mention if you do find something on the high end side that the price is heavily inflated."
• "TERRIBLE! WANT TO CHARGE $700 FOR A CHEAP FRAME!"
• "horrible customer service, and overpriced to cover the overhead of the store."
• "This is place isn’t good at all. Sales people only care about making sales and will scam you."

Staff Professionalism

Pros:

• "Mary the sales lady went far and beyond with her service with my wife and I."
• "Very cautious, awesome loveable people."
• "Madeline assisted me in selecting a frame that complimented my face shape. She was extremely friendly and I will be back for my next pair."
• "Wendy, of the sales department for her great patience in selecting a great frame that suited my liking."
• "The tech Dominique took her time with my examination and I felt as if they got the best evaluation possible."
• "Grace was extremely nice and helpful in helping me choose the perfect glasses."
• "Irene was so lovely and helpful during my visit to this store! She took the time to explain all the different lens options and helped me choose the best one for my needs."

Cons:

• "The optometrist who works on Saturdays is incredibly unprofessional."
• "The Optometrist is a nasty eye-rolling woman that clearly is not happy, overwhelmed and overworked."
• "There are too many elderly women in there for them to be nasty and insulting."
• "Now that sales team? They definitely are cutthroat & do entirely too much (aggressive) for a sale."
• "The staff is the rudest unprofessional people I have ever encountered."
• "I have to agree that the staff is rude beginning with the front desk to the eye glass sales rep."
• "The MANAGER Renee is super UNPROFESSIONAL."