Visionworks Doctors of Optometry Reviews Summary

Customer Service

Pros:

• "This was the most pleasant group of people with whom I've done business in recent history."
• "The people, the expertise in their roles, and their customer service level all 5 stars."
• "Very kind receptionists and workers. Doctors were both very thorough."
• "The staff are very knowledgeable and patient with customers!"
• "The customer service was excellent. My assistant was Alison, she is an excellent sales representative and displayed great marketing skills."
• "Staff was incredible! Friendly and knowledgeable!"
• "Every staff member at this office was professional, kind, knowledgeable, and pleasant."

Cons:

• "I have gotten no response from corporate and three times a 20-minute Call wait while trying to contact customer service."
• "Now it is impossible to get through to talk to an actual human."
• "The associate is very rude, when you ask questions, unprofessional."
• "She seemed overwhelmed and distracted."
• "The staff looked bothered and unhappy to be working."
• "There are extremely rude people working the desk."
• "Receptionist at the front desk does not know her job."

Product Quality

Pros:

• "They have a fabulous selection and the staff was so helpful when helping me choose the right pair glasses."
• "They have a good variety of glasses now which we both love."
• "I love the selection of frames this store has."
• "The eye glasses selections is insane, not gunna lie i got lost in that moment."
• "Excellent selection of frames and the assistance in setting up the lenses to frames options was well done."
• "They have a great deal and a great price for decent glasses."
• "I always get compliments on my frames."

Cons:

• "I did not like the glasses I ordered and they were uncomfortable."
• "Most of the frames are dainty with no real brands or options most of them look the same, cheap."
• "The frame selection is disorganized and EVERY FRAME they carry are covered in finger prints."
• "The 2nd pair was such a low quality that in less than 3 months the hinge on one side broke which lead to the arm of the frame breaking off."
• "The quality of frames are definitely not worth spending the money on. Less than 1 year from purchase and my frames are literally falling apart."
• "The first pair had a film on the lenses that degraded over time and made it impossible for me to see."
• "First pair of glasses need to be remade; brought them back within 4 days of getting them."

Communication & Responsiveness

Pros:

• "Made working with my insurance painless."
• "They were more than patient with us, constantly saying for us to take our time and ask any questions."
• "We received notification for our appointment immediately and again on the day we were scheduled."
• "I was greeted by such friendly women at the front desk."
• "Everyone working there was so friendly!"
• "All of the staff were very friendly and offered helpful advise."
• "The whole time I was there I felt like I was being catered to."

Cons:

• "After vision exam ordered glasses on 3/17 which were supposed to be finished by 3/31... I received no e-mail or phone call."
• "I will not be returning to any Vision works offices."
• "Don’t waste your time with this corporation."
• "They will never call you to let you know you’re materials are available to be picked up."
• "No one ever called or texted me to tell me my glasses were ready."
• "They now have a (non-bypassable) robot answering / setting up appointments. it's simply impersonal and not appropriate to meet a patient's needs."
• "How are you supposed to communicate with the eye specialists when you can’t even get a hold of them?"

Professionalism & Staff Conduct

Pros:

• "A professional and pleasant staff."
• "Excellent service across all various facets of the visit."
• "Had the best experience here! My son is 5 years old and broke his glasses... they were able to get a new pair for him in just a few hours."
• "I highly recommend this store to anyone looking for a new pair of glasses."
• "Dr Quenzel was knowledgeable and thorough."
• "Doctor and other receptionist were very nice."
• "First time visiting VisionWorks the staff and doctor were professional and friendly."

Cons:

• "Un-Professionalism, very bad customer service/care, rude staff, and lack of communication..... please do not go there!!!!!"
• "The girl Allison who was helping her was unprofessional."
• "The customer service and help with fittings is subpar at best."
• "The staff is extremely rude and nasty. They have no idea how to deal with people."
• "Initial receptionist when I checked in was very rude and was practically yelling at me the whole time."
• "The young girl that was suppose to be working there was VERY UNPROFESSIONAL by laying her head down on the desk while on the computer."
• "The office staff is very unprofessional in the manner in which they interact with the customers."