America's Best Contacts & Eyeglasses Reviews Summary

Customer Service

Pros:

• "The Clerks were great in helping and they really help me to locate my information."
• "Ayanna was absolutely amazing! Very patient and kind. Assisted me throughout the whole process from picking out frames to cashing me out."
• "Shaquanna displayed great customer service skills. She was really kind and considerate of me as a customer."
• "The staff is awesome Nice and friendly especially Andre at the counter The Tech was extremely knowledgeable."
• "The service that I received from Ayanna, Daniela & the General Manager Shaquanna more then exceeded my expectations of what customer service should look like."
• "Very helpful and welcoming staff. Was able to get in and out having every issue or question addressed professionally."
• "Great staff really make you feel comfortable and they leave a great first impression."

Cons:

• "So older lady working at the front desk was very ignorant and was not paying attention."
• "It's horrible customer service. I schedule appointment went there and they didn't have me on the schedule and doctor even didn't want to see I'm never going there again!!!"
• "The optician was very rude indirectly. He made smart comments to me about my personal life."
• "Dr. Duffy was very rude and short, rushing the examination the whole entire time."
• "The assistance manager Miguel is very ignorant, rude and very unprofessional."
• "The Optician Dr. Matthews is very rude and ignorant."
• "Horrible and rude. Came in for doubled vision and during the eye exam the lady tells me its not rocket science."

Product Quality

Pros:

• "I love this place. They are so helpful."
• "Bianca...what can I say? She went above and beyond to make sure my glasses were fixed perfectly."
• "I just received my glasses about a week ago and I love them super light on the face and exactly how I pictured it."

Cons:

• "On the 7th of April Ordered to replace my frames that I broke paid 80 bucks. They said it takes 7-10 business days and it’s been 16 business days going on a month and I’m still waiting and the only thing I can get from them is 'they haven’t been shipped' or 'they haven’t went through the shipments'."
• "Left this location yesterday, and magically had $300 walk out from my pocketbook."
• "The lenses have fallen out twice already because the screws weren't tight enough."
• "When my wife went in for there sale when the glasses came back they were the wrong prescription and they looked like the bottom of a coca cola bottle then she paid for the thin lenses and they told her it would be done faster then the first time but that was like 14 day ago not a good thing.and it ended up being more then $69.95 it was over $200.00 dollar's."
• "Glasses are horrible!! Very cheaply made and when I went to get them fixed they acted as though they couldn’t fix them."
• "I got the wrong prescription for my reading glasses, so one pair i see everything slanted and with the other i see things blurry."
• "So after they put the screws, they scratched the lens."

Staff Professionalism

Pros:

• "I'll give them a 5 because of the staff, they're soooo nice and professional."
• "Her customer service was impeccable, and now, Americas Best has a customer as long as I’m in Philadelphia."
• "The young man Miguel was so patient, informative and just generally terrific."
• "Staff member Ayanna used her wonderful sense of style to help me pick out two fun pairs of frames."
• "The staff is very very friendly, helpful, and most importantly attentive to the needs of their customers."
• "Very clean environment. Staff professional friendly and polite. Doctor is awesome explains your eye exam and results in details."
• "The staff was excellent the procedure was efficient and to the point."

Cons:

• "The worse experience I have ever experience going to get eyeglasses."
• "I will never buy from this company."
• "I don't recommend anyone get glasses from Them."
• "Lesson learned..NEVER GOING BACK."
• "I then reported her to Corporate the same morning."
• "She has no business dealing with the public since she don't know how to carry herself."
• "Worst experience ever!!!!! the customer service lady that took care of me when i went to pick up my glasses was more focused on helping her co-worker pick out a frame than she was in helping me."

Management and Policies

Pros:

• "The manager gave me an apology and explained that the warranty wasn't honored at all store locations."
• "Shaquanna, the new general manager, has been nothing but a great addition to already the already great team."
• "The General manager Shaquanna was awesome."

Cons:

• "TERRIBLE N HORRIBLE ..never got a call to pick up my glasses."
• "Most of the staff is great however all it take is a 3rd to make great horrible."
• "I've moved, updated my address and still had to travel the globe for glasses that my child clearly needed because I purchased originally 2 yrs ago at 9100."
• "I ordered my daughter's 2 pair of glasses back in November... after about 6 months of waiting 50hrs of time wasted for 150.00 glasses, we've finally received them today."
• "Attendants upfront informed me that, 'Doctors come whenever they feel like it'."
• "Year after year the doctor doesn’t come on time, I don’t understand what’s the point of making appointments if they never know when the doctor comes in."
• "Worse ever for act 235 don’t go here. They give you the test and you basically on your own cause they don’t want to fax it or email it or even mail it for you never again went somewhere else."

Appointment and Wait Times

Pros:

• "I was able to do a walk in appointment which was a blessing."
• "Although I ran into a busy hour and spent more time than I expected at the Northeast Tower location, the customer service and assistance was great."
• "Great experience, very professional, & polite also got me in and out in just a few minutes."

Cons:

• "Had an early appointment for 9:30.... it's 10:45a... And im still waiting to get seen."
• "I had to wait a month to reschedule an appointment because Of a non- covid related illness and was then turned away and was told to reschedule for being not even 10 minutes late."
• "Today, I had to call just to see if my contacts were ready for pick up."
• "Poor customer service. I showed up 5 min late from traffic and they refused to see me."
• "Absolutely unexpectable experience. I had an appointment today at 12 was not seen till 1230."