Carpets to Go Reviews Summary

Customer Service

Pros:

• "Glenn was very helpful and very accommodating."
• "What a pleasure to go into a store and have someone who cares about the customer."
• "The gentleman was so incredibly nice and when I mentioned I was looking for something for thanksgiving he said they might be able to make something work for me."
• "Glenn, the owner, once again nailed it for another dedicated home theater for Custom Electronic Systems, Inc. in Manalapan, NJ."
• "Glenn and the entire staff at Carpets to Go were personable, knowledgeable and great to work with."
• "Glenn has been F A N T A S T I C!!!!! Moving during a Pandemic was stressful, but Glenn made sure we felt comfortable and were HAPPY throughout the entire process."
• "Glenn went above and beyond to help me with every part of the process."

Cons:

• "Only thing I was a little disappointed that the carpet would not be delivered within a few days as I had expected."
• "When we had our carpet installed, we had an issue with the seam, which was visible upon entering the room."

Installation Quality

Pros:

• "Installation was smooth and very professional."
• "His hardwood installation team has done a superb job."
• "The price was reasonable and the installation was very professional."
• "They neatly and efficiently demo’d and removed our old flooring and tiles."
• "Installation was done beautifully and quickly. Installers cleaned up when they were finished."
• "The carpet is beautiful and the installation went incredibly well with polite and friendly installers!"
• "The installers were very nice and did an excellent job and the floor looks fantastic!"

Cons:

• "We purchased from Carpets To Go and had an issue during the installation of our carpet."

Product Selection

Pros:

• "We had coretec plus laminate flooring installed as well as rubber gym flooring, and they had such a great selection."
• "We found exactly what we were looking for."
• "So many different carpet styles and colors to choose from."
• "The selection of flooring options was large and high quality."
• "They have an amazing inventory and can handle custom orders with ease."
• "The store has some of the most unique and plush carpets and stunning wood floorings I have ever seen."
• "The selection is Amazing the sales people are super knowledgeable."

Cons:

• "I was taken back by the selections they offer - there were so many different options to fit every price point."