The Home Depot Reviews Summary

Customer Service

Pros:

• "Very nice employees at this Home Depot, Very knowledgeable, they took their time to accommodate our needs."
• "The employees at this Home Depot are top notch, if it is possible they will help you through it...great instructions, they speak to your skill set."
• "He patiently answered our questions and gave us extremely helpful advice."
• "I thank all the staffs who accommodated my needs when I'm here. I appreciate the level of customer care they offer."
• "Listen everyone if you need help call RAJAE..she deserve 10 star but you guys have 5 star.she helped everyone in shop.she is hard working girl in the stor alway in good mood happy to help people."
• "Barbara was a huge help again locating pellets for my stove. Wonderful person who obviously truly takes her job seriously and treats the customer with total respect."
• "Gary in the paint department is very nice and knowledgeable about paint/rollers."

Cons:

• "worst customer service I ever experienced!"
• "Worst customer service I’ve ever experienced."
• "After 45 minutes and two trips to customer service for help on getting a grill purchased I received NO HELP."
• "Horrible customer service!!!!! The lady who took my returns had such a bad attitude! Her name was Lane and it's a shame she treats customers badly."
• "Employees couldn't find them. Made me feel like I was bothering them and eventually told me to go to another Home depot."
• "The people working there really don't want to help you. they will try to avoid helping you if you ask or make an excuse. just lazy employees."
• "Customer service is absolutely terrible."

Product Availability and Quality

Pros:

• "i purchased a Honda lawnmower online said store had 3 Got there none. In stepped Frank. He disappeared for about 25 minutes came found them Garden center way up top. Thank you Frank for going the extra mile."
• "Most of the time it is well organized and items are typically neat on the shelves."
• "Typical Home Depot location. Based on my experience, they seem to be better stocked than the other locations in the area."
• "I looked everywhere for a xmas tree. Nobody had any except home depot."
• "Very impressive garden center at this location!"
• "The shelfs are well stocked, neat and clean."
• "One of my favorite stores. Usually have everything I need and at good prices."

Cons:

• "They are still selling yhe bulbs but they are unwilling to recyle them."
• "The items sold are for the most part, cheaply made and generally of poor quality."
• "Like many other home depot's, sometimes it's hard to find an employee to help you inside the store! Besides that, the employees are friendly, especially the ones at the tool center!"
• "Company false advertises. Says they price match. Attempted to tonight, they refused because savings were too large."
• "Overpriced. No employees available for assistance."
• "You can spend a few thousand to buy materials, but you cannot return the extra materials."
• "For two different items at two different Home Depot locations the website was incorrect about how many of the items were in stock."

Store Experience

Pros:

• "I'm a fan of Home Depot and this store is well organized."
• "Very clean and the staff was very helpful(Mr.Kevin plumbing), it was a pleasure getting my questions answered."
• "Great service and good pricing and over the top courtesy, especially by Alberto and the staff that helped return the cell phone that was accidentally left on a desk."
• "Right around the corner from my home good people great parking shopping center also contains a Target large one very clean."
• "I Rented the 20.00 Ford F250 flatbed truck IT DOES COME WITH RAMPS which are stowed under the bed.... Rental transaction only took 3 minutes, quick and easy."
• "Great location, it's located near a job site that I work at."
• "Shabib from lighting is absolutely amazing!!!"

Cons:

• "The old man in tools lacks knowledge of the present sales going on. He would rather say it's not on sale and not help you, don't you just take the time and look."
• "I am need someone to help me with tying plywood to my roof to my car and get wrong. It’s been like 10 minutes and I’m still waiting."
• "Forgot my wallet in the truck at the automatic checkout. When I returned to pay they had my receipt printout, but ordered me to wait in the back of a long line again to pay. Attitudes on 2 employees at checkout were rude."
• "The rest of the people don't know anything about the department they're in if you're lucky to find anyone in the department you're in!"
• "Beware!! If I could give less than 1 star for their installation services, I would!"
• "Bad staff attitude towards customers. I was waiting for a consultation and the goods about 20 minutes near the stand. No one came. I didn't buy anything."
• "Terrible customer service, messed up our delivery 3 times on one large drywall order."