Chili's Grill & Bar Reviews Summary

Service

Pros:

• "The service was great, the food was fresh and hot."
• "Our waitress was excellent Alex."
• "Waitress was knowledgeable and polite."
• "A manager who was genuinely concerned that I didn't have a good experience."
• "Nicole was our waitress and by far the best waitress I have ever had."
• "The service is polite and fast."
• "Our waitress was absolutely phenomenal."

Cons:

• "The waitress was horrible. We received warm appetizers, and when we received the appetizers we got no plates to go with them."
• "Service was and still is super sub par."
• "This place is severely understaffed."
• "The manager alex try to insult my intelligence when my meal came out cold the first time and not cooked the way I asked."
• "The waiter we had his customer service was terrible."
• "Worst service ive ever had, the server didn't even know what was on the menu and was being a real smartass."
• "Service was slow although we were 1 of maybe 5 tables."

Food Quality

Pros:

• "Delicious fajitas!"
• "The food is sooo delicious."
• "Very good food."
• "However the food was great the chili was good and everything came through as ordered so I don't see any real problems there."
• "Food was also very fresh and delicious."
• "The food is usually great here."
• "Food was excellent from the Texas cheese fries to the hamburger."

Cons:

• "Chicken and Waffle were TOO SWEET, Raspberry Tea tasted like water with lemon flavor."
• "I ordered a bacon ranch quesadilla it was real dry and burnt."
• "The outer coating (bark) looked ok but was actually floating on a jellyfish of fat."
• "Food was either very cold or over fried and mushy, everything fried was dark brown to black."
• "The burgers on my slider were raw."
• "The chili was old you can tell by eating it. The chili was somewhat salty that's comes from reheating over and over."
• "The Cajun chicken pasta. It flat out tasted like rubber noodles...it was cold and no seasoning."

Management and Staff

Pros:

• "It was my first time to Chili's on Street Road! Staff was very attentive and very friendly."
• "Not only was our waiter attentive, but two other servers checked on us as well."
• "The staff here is very courteous & friendly."
• "There was a woman who served us and she deserves a raise or at least a position to be president. Excellent charisma. Open and friendly."
• "Once we were seated the service was good."
• "The waitress was nice, the place is clean and a comfy atmosphere!"
• "The staff was friendly."

Cons:

• "When the manager came over he didn't apologize but instead said to us 'I'll take 50% off your bill'"
• "The manager on duty never bothered to stop by my table."
• "Manager, lets the workers hang and drink at the bar, they get drunk and they start fights with customers that are having dinner at the bar."
• "The manager came out and was rude."
• "Manager picks and chooses who he comes over to it seems like."
• "Chili's must have horrible management to let someone this idiotic work for them."
• "The manager should have come over and at least discussed the situation with us."

Ambience and Cleanliness

Pros:

• "This location was clean and had plenty of space right at noon."
• "The restaurant was clean and well spaced out."
• "I enjoyed this mellow atmosphere."
• "The place was nice, a little empty but it has a nice ambience."
• "It’s a nice place for family dinners."
• "Easy check in, covid safety procedures in place, clean rooms, comfy beds."
• "Then they put us at a booth far away from other guess, which also made me happy."

Cons:

• "The area smelled kind of moldy."
• "By the bar it's very unsanitized there was even an ants crawling on our table."
• "The tables and kiosk were sticky and nasty."
• "Outside smelled bad and walk in doesn't look so clean."
• "We didnt get any refills of our beverages... I guess maybe if I got up and got them for ourselves?"
• "Name very misleading. I was never chilly in this place."
• "The cheese bites were overcooked and too hard to eat."