"The customer service today with Nelson was the best I have experienced in a very long time."
"The gentlemen was very friendly and knowledgeable."
"Matheus was very friendly and professional."
"Samantha was very professional and went what I felt was above and beyond."
"The crew at Danbury Fair Mall has always been very polite and helpful over the years."
"Customer service was 10 star."
"I highly recommend them for their friendliness and competence and thoroughness."
Cons:
"The kiosk was lacking stock because of the limited space."
"It would also be nice if the mall wasn’t robbing everybody with the price of rent."
"There were 2 salespeople and 3 customers. No one greeted the customers."
"Came to get my screen replaced... waited in line... another family shows up... and starts installing their screens... i was 2 seconds from cussing him out but as an adult i left and NEVER COMING BACK."
"It’s clear why the ratings for this outfit are so poor. I would never do business with them and you can be assured word of mouth is the best form of advertising. Big FAIL!"
Product Quality
Pros:
"Their glass and case have saved everyone in my family as they dropped their iPhone on the cement."
"The product quality is superb."
"This screen saver is a great idea because it has protected my 6 year old phone perfectly."
"Their protectors are very durable and are easy to switch out at other locations."
"Zagg has saved my screen from breaking during many drop incidents!!"
"I love my ZAGG protector. It has cracked a few times from dropping it but my screen is always completely fine!"
"The screen protector saved it really saved it."
Cons:
"While the service here is great. The product they sell here is the worst available on the market."
"Don’t fall for the $50 life time replacement on the screen protector."
"The new ZAGG designs are plastic film instead of full glass."
"The product they sell here is the worst available on the market."
Price and Value
Pros:
"I did pay a lesser price because of the warranty."
"He did an excellent job with my four phones and even gave me a discount."
"A fair price."
"The lifetime $10 replacement feature is the BEST!"
"It’s reasonably priced."
"The screen protectors are about $10 more than the retail price you’d find at a store for the same brand/quality, but to get them put on perfectly and to have a cheap replacement for as long as you have the phone makes it worth it to me."
"I paid $47.00 for the screen on a new phone but I know for experience that if I need to replace it will only cost $10.00."
Cons:
"Glass broke went there to replace it. They said $10 to replace it. The same sales person didn’t admit that he told me is free after initial purchase."
"The prices of items are more expensive than the run-of-the-mill stuff."
"I was disappointed that it cost me $10.00 to have my free under warranty phone cover installed."
Service Efficiency
Pros:
"Between the two of us, this all took about 10 minutes."
"Service was quick and perfect application of the screensaver."
"The entire process including looking up my info took maybe 3 minutes."
"Changed it so fast and did a very good job."
"Quick service and Jordan offered me the privacy screen and before placing it checked that it was a good one."
"It takes under 5 minutes to have them replace it and pay."
"Installation of new screen protector was quick."
Cons:
"I got a replacement in just a few minutes for just $10."