Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "The exceptional service provided by Pasquale was so good that we purchased four ceiling fans."
• "Fred from the flooring department was amazing, patient and most helpful human I’ve found all day today!!!"
• "Jessie the super extraordinary and very well informative, thank you so much for helping deck consultation appointment and going through all other departments with door to the fence and lightning, the time she gave with all those details and information are very deep and effective."
• "I purchased a few items from Angel at Lowe's today and I found him to be very knowledgeable and very good at his job."
• "Julio in flooring is an exemplary associate. He helped through the whole process while he had other people come to him at the same time asking other questions but he was able to multi task and help everyone."
• "Vee and Jack in Customer Service went above and beyond to order the small window air conditioner that I wanted."
• "I got an amazing customer service from a gentleman man named Richard."

Cons:

• "Customer service was pretty bad at this store. Asked someone to check a price for me and waited for 20 minutes and the guy didn't come back."
• "The customer service is very rude not friendly whatsoever and they don't care..."
• "Customer service is horrible at this location, I watched today one of your employees made a young girl cry over getting keys made."
• "Horrible customer service at this location. The management and customer service employees are just rude."
• "The customer service well...that's not even a topic because that doesn't exist here."
• "Horrible customer service on return service. You need to train your staff how to talk and not to laugh at the customers."
• "Customer service is horrible, and the staff who works on the floor even worse no one ever wants to help."

Store Experience

Pros:

• "This Lowe's is always enjoyable to visit. The store is clean, easy to navigate, and there's tons of parking."
• "The store has everything you might need, and I purchased a huge pot for my plants and it cost me $9 instead of $26 that other stores charge for the exact same pot."
• "Veteran here and I was refreshed to see that we have priority parking right in front."
• "For starters, when compared to home depot lowes seems to have more selections you can actually buy at the store."
• "Can always find what im looking for."
• "Very nice garden shopping experience. Decorations on display happy, inviting, and kid friendly."
• "Store was clean and employees were there to answer my questions to help me find what I needed."

Cons:

• "The paint department is sometimes awful."
• "East Rutherford store is the worst Lowe's store. Their employees do not care about customers or losing business from customers."
• "The Garden center had better start eating their plants as they are all dried out."
• "The parking lot looks like the surface of the moon."
• "Only self checkout available. Maybe offer a discount if I need to perform someone else's job."
• "While the store layout may be nice the customer service is horrible and well below par in Appliances department."
• "The inside of the store is a mess."

Product & Pricing

Pros:

• "Have also purchased plenty of quality tools at fair rates at Lowe's."
• "Propane tanks on sale for $14.97. and the nice guy even took the old ones out and put the new ones into my car for me."
• "Like any mother of a teenager that still wants Christmas we are trying to determine if it's real or faux for the Tree and lets just say the select was reasonable and they are not the skimpy trees we had back when I was a child."
• "Found almost everything I wanted. I'm very glad Lowe's has taken Craftsman over and will be honoring their warranty!!"
• "Convenient, great prices, lines are not long."
• "The Valspar Premium paint is very good."
• "Great store, reasonably priced, well organized."

Cons:

• "Never again!!!!! Got all appliances for kitchen. Took 3 tries to get it to my place."
• "The yard torches had a sign of 9.99 but when we went to the register and it was more."
• "Electric snowblowers are not self propelled, & you cannot have a car key cut here."
• "The tiles that I chose were supposed to be 8X8 squares but were all slightly different sizes."
• "The pricing was outrageous but I agreed to it since Lowes would likely use trustworthy contractors."
• "They don’t take Apple Pay!!!"
• "Good selection but most stuff just isn't made to last."

Delivery & Installation

Pros:

• "Day before received a phone call confirming next day delivery which included time slot followed by an email."
• "Ordered Webber Grill. Free Delivery. Free assembly."
• "Associates are helpful, friendly and have gone out of their way to find something if it's not on the floor if they have it in stock."

Cons:

• "Horrible delivery system."
• "I ordered shower doors and shower panels and toilet to deliver to my house. Two times they make delivery schedule but not delivered."
• "Upon delivery they (delivery people) tell me that instructions they got from the store is to deliver and not to assemble."
• "Delivery guy refused to remove my old one from basement even I have purchased haul away."
• "I had so much bad experience with this store on a delivery they promised me 4 times for 4 days that the delivery was going to be that day for the fourth time it never arrived and no one knew what was going on."
• "Their delivery company is definitely irresponsible and mediocre at best."
• "This has been the worst experience to get a washer/dryer delivered and I still have no idea when/if it will come."