Address: PA Rt 61 And, Ann St, Pottsville, PA 17901, USA
Phone: +15704291400
Rating: 4.1
based on 116 reviews.
Customer Service
Pros:
"Customer service personal here is usually helpful and kind."
"It's always clean and organized when I go there and the staff is always helpful."
"Miranda... stayed on the phone with me for almost a half hour trying to track down the item i needed."
"Justin is very knowledgeable and informative regarding building projects, has great ideas."
"Mark got down on his hands and knees to get me the last 3 buckets that were on the floor under the shelving."
"Shannon about replacing it. She went above and beyond to help me and replaced my trimmer."
"Very helpful workers. If you can't find it just ask anyone with a Lowes shirt on and they will walk you right to your item."
Cons:
"Customer service is not great."
"We were at The paint department today n we had couple of questions to ask. Person work at the department is like 18 yrs old or so n she can't really answer the question we asked."
"There is only ever one or two registers going to check people out! And you have to wait in long lines!"
"Lots of products, but good luck if you need help... It's increasingly difficult to find an employee to help."
"Unfortunately we couldn't ask any questions, because the 3 employees who were at the end of the aisle were standing around talking to each other."
"Lacks customer service because we had to look all over the store for someone to help us."
"Waited TWO hours to then be told the appliance we wanted to buy was not in stock."
Product Availability and Quality
Pros:
"I come here mainly for garden supplies. Never had any issues at any Lowes, they all seem to be decently stocked."
"Great place for all your home projects."
"Found what I was looking for quickly."
"Always something new to discover that is on clearance or discount it's everywhere."
"Has jus about everything u could ever want in a home improvement store."
"Large selection of power tools and the like."
"They had what I was looking for. They do a nice job with seasonal items."
Cons:
"BUYER BEWARE - This Lowe’s location frequently sells used and returned items as new ones."
"Soon the store will be selling women's laundry and kids toys. What's the point of a hardware store that has no hardware, less quality tools."
"Seems to be the worst stocked of all the locations near me."
"Most disorganized store I've ever seen."
"Never has what's listed on there online sale paper."
"They do not have near enough large carts so if you are getting lumber or large supplies, be prepared to wait for a long time."
"This place is overpriced in disarray and out of a lot of things."
Store Experience
Pros:
"It's really nice that they offer a 10% discount to veterans."
"Love coming to this store. Always find what I need plus usually leave with a couple extras."
"Prices are good, online orders for pick up are easy."
"I love the veterans parking space and discount."
"A sticker on their door says they allow 'well behaved' dogs."
"Not very crowded when I went. 3:00 on Monday is a good time to go."
"Always so helpful."
Cons:
"Our original delivery time frame was 08:00 - 12:00. Then when it wasn't delivered it went to 12:00 - 16:00. After that time went by, it was changed to 15:30 - 19:30."
"3 employees standing at the registers while 1 lane is open doing nothing but yelling at people to use the Self Checkout registers."
"What is the point of SELF checkout if you're having someone scan your items for you and stare at you the whole time?"
"Don't go if you are in a hurry."
"Only complaint was that there was not an actual register open, but yet there were three employees standing around the self checkout..."
"Worst customer service experience ever."
"Not very nice kicking your customers out at 9pm instead of 10pm as the website states."