The Home Depot Reviews Summary

Customer Service

Pros:

• "I got the best assistance during my visit."
• "The employees make this store great, they are always pleasant and if you are looking for something they can usually tell you exactly where to find it and if they can't they won't leave you until they connect you with someone who can."
• "Most recently bought some commercial grade fans here. A sales associate took the time to show me what would best meet me needs."
• "Have had the best experience with Marisol in tool rental!"
• "Shout out to Rich in the tool rental department who kindly answered my questions about renting one of their trucks."
• "I will always be a Cherry Hill Home Depot shopper now!"
• "We were very pleased. After ordering at the store, the process went smoothly."

Cons:

• "This store is poorly managed."
• "No help from any floor associate."
• "Very unpleasant experience I went to Home Depot to pick up an order and I spent 1:30 minutes waiting for my order."
• "Good luck if you are looking for items the home depot app tells you they have in stock because no one will help you find it."
• "Terrible service order something on line it was totally destroyed."
• "Couldn't find ANYONE to answer a question I had about a plumbing part.... Looked on Amazon and purchased it there, from within the store."
• "Completely disrespectful staff."

Staff Attitude

Pros:

• "Staff was friendly and helpful."
• "Associates are helpful and courteous, generally knownable."
• "The young lady who did my returns was so patient, and went above and beyond!"
• "Employees are super helpful once located."
• "Friendly staff who are always willing to go above and beyond to help me out."
• "The people at the prodesk have always been very kind helpful for me and my employees."
• "The people at the register were extremely helpful."

Cons:

• "I wish they had better staff in the customer service. People in the customer service are very ignorant, rude."
• "Horrendous customer service today and I wont be spending with Home Depot for quite some time."
• "Rude rude employee almost attacked me when I was picking something off the shelf."
• "Sometimes, the store is mess, other time I some employees have a bad attitude."
• "Asked a question and was ignored by the employee and asked again and was told I have to wait for someone else to help me which isn't a problem, but they were incredibly rude about it."
• "These people do not help, they stand there looking as if they have no idea what the orange vest they wear means."
• "Assistant Manager Brian. That’s all I got because they don’t do last names. He was rude and unhelpful."

Store Management

Pros:

• "One of the lucky business that were allowed to stay open, they were pioneering a somewhat safe environment during the initial lock down."
• "The store layout is good and it is very similar in any home depot you go to."
• "Delivery was fast and professional."
• "John the manager and Austin provided exceptional customer service."
• "The store is well lit."
• "The Parking lot has lots of lights to keep the car park well lit and safe."
• "The aisles are numbered and labeled with big signs to guide you to whatever you are looking for."

Cons:

• "This home depot is CHAOTIC. Disorganized, ALWAYS ALWAYS CROWDED, lacks customer service skills."
• "Several times I've gone to the app and found an item that was supposed to be in stock only to find in the store that it was out of stock!"
• "Tired of calling Home depot with a question...first the lazy person that answers after several attempts won't give name then they transfer you & then you get disconnected without having spoken with anyone else."
• "Ordered items on line to be picked up at store twice. Both times I got an open boxed item that was damaged and had to return."
• "This store is so unorganized and poorly managed."
• "Most of the lights outside were turned off so it was hard looking for what i needed plus there wasn't a single employee anywhere."
• "Curbside pickup is a failed experiment at this Home Depot."