The Home Depot Reviews Summary

Customer Service

Pros:

• "A very nice lady assisted me with ordering online products... She was very efficient and very professional."
• "ART in the Paint Department is awesome -- he walked me round and round the store showing me each tool I would need to fix my botched bathroom paint job."
• "Store employees are also friendly and helpful."
• "This visit was better than before, many happy cooperative knowledgeable sales help which was lacking before were all over on the floor this time."
• "One of the employees, Kevin, knew everything about the store."
• "The staff have been so friendly to me (and to each other!) each time I've been there, and it just makes the whole experience better."
• "The staff was so helpful, I went to get melting snow salt and the gentleman there didn’t blink before telling me he will carry it and place it in the cart for me; same with the cashier he made sure someone help me to the car."

Cons:

• "A truly awful place."
• "Customer service here is non-existent."
• "Rude and incompetent management at this location."
• "It is so lame at this Home Depot."
• "Terrible delivery service."
• "Curbside pickup is a joke."
• "Very rude employees."

Product Availability and Store Layout

Pros:

• "They have so much of everything needed to repair, maintain, and beautify a home."
• "An excellent home depot in the middle of the city with tons of options."
• "Pretty good Home Depot location for so close to the Holland Tunnel."
• "The garden center on the top level has great stuff in the summers from planters to fruit/vegetables everything."
• "This is my go to homedepot and they keep most of the shelfs stocked well."
• "They have a great variety of Christmas trees and Christmas decorations at good price."
• "This is a well-stocked store with ample parking."

Cons:

• "Only complaint is that sometimes their website will show something in stock in a certain location in the store, but it’ll be nowhere to be found when you go there."
• "They cannot do the simple task of delivering a new AC unit for an originally broken one."
• "I do remember this Home Depot. The one where the inventory never matches what they actually have."
• "The website said they had 14 50 gallon garbage pails in stock and I went there and couldn't find one."
• "Ordered some tiles to be delivered. Delivery never came."
• "Supply chain issues have found there way into all areas now."
• "Horrible experience! Looking for the 0 stars button. Home Depot has failed 3 delivery attempts."

Staff and Management

Pros:

• "Well I'll be dam. Not for nothing I got greeted walking in the store, one of the staff members asked if I needed help."
• "Kevin in the paint department has been extremely helpful with helping me pick up the products needed for some home improvement projects."
• "Special shout out to the employee Tammy."
• "Leo in Lighting... is friendly, can recommend products, and really stood out."
• "If you're doing a paint job, I highly recommend the paint department at this Home Depot."
• "Management encourages great customer service everyday, and if you don't receive it, just ask for a manager and they'll make sure you get what you need."
• "The staff here seems competent and it has been my experience, they know where stuff is."

Cons:

• "The Jersey City Home Depot is one of the worst Home Depots out there. The staff is rude, uninformed, and unhelpful."
• "Don't recommend doing pick-up here."
• "in this home depot you need a code to use the bathroom, it is ridiculous."
• "You better off going to another store. Don’t waste your time at this location."
• "The lady helping me with my pick-up order was also very rude."
• "Worst customer service ever."
• "Employees are as unpleasant as they are unhelpful."