Basking Ridge Animal Hospital Reviews Summary

Cost and Billing

Pros:

• "I am beyond grateful for BRAH’s professionalism and commitment."
• "I’m a firm believer that you get what you pay for, whether for regular services or for when there is a problem with your most cherished pets."
• "They actually opened up for me So I could see my cat."
• "Dr. Hollo treated my Golden Retriever on an Emergency basis today even though I wasn't yet a client!"
• "Everyone here seems to be super nice."
• "The Bridgewater vet who confirmed it was a female and charged us a total of $680 to spay, check everything, and the chip--they were also very friendly and informative."
• "I did not find them to be any more expensive than the other vet I was using."

Cons:

• "They charged $400 to let us know that the cat is fine... and totally charged us $650 to tell us there was nothing wrong with the cat... We spent more than $1000 for nothing... they should have informed about the spaying in the first place."
• "All Dr. Hollow is out for is money."
• "By the way they also wanted to charge me to copy my dogs records - $5.00 for the first sheet and $0.50 for each sheet thereafter."
• "Basking Ridge Animal Hospital's charges were 47% higher than two other hospitals in the area."
• "This vet is expensive compared to typical prices for comparable services."
• "Well I went with my Great Dane with infection in his foot and I was charged 750 dollars for a visit."
• "This hospital so desperate to make a few dollars selling medication."

Customer Service

Pros:

• "They truly care and follow up regularly."
• "The most knowledgeable, compassionate, responsive group of people that you could hope for in any setting."
• "Every single person that helped us was smiling, warm, welcoming and I’d definitely recommend them."
• "Absolutely brilliant service."
• "Everyone in Dr. Hollo's office was so kind and caring and treated Cooper like their own."
• "The veterinarians and the staff are so skilled, caring, and compassionate."
• "The staff is professional and helpful and never minds me calling and calling with the silliest of questions."

Cons:

• "They are not for urgency, you call them in urgency and get an appointment for the next month!"
• "Also, don’t leave your animal overnight, as there is no care during past 7 pm."
• "Along with the unreadable prescription was a note not to call the hospital with any questions."
• "Never called me to tell me they were issuing a denial and never offered to help me solve the problem."
• "Very unprofessional and pricey."
• "The ppl at the front desk gave an attitude as if I was bothering them."
• "These guys are just 5 mins walking distance away from me, which fail to give shorter period appointments."

Facility and Accessibility

Pros:

• "They just updated the facility and it looks incredible."
• "The newly remodeled office is gorgeous."
• "Basking Ridge Animal Hospital recently renovated its facility and it is a very functional and attractive space you feel like you are in a bucolic country setting rather than a medical office."
• "Its such a bonus they are so close to our home with a beautiful facility."
• "The facility is clean and modern."
• "The facility is beautiful & newly renovated."
• "All of this in a large and lovely facility with first class (maybe world class) vets and staff."

Cons:

• "Don’t be fooled by its pretty looks. If your dog is fearful don’t waste your time."
• "They are supposed to be a hospital but they don’t have the most basic diagnostic equipment."
• "At Basking Ridge Animal Hospital profits take precedent over care."
• "I guess they need to overcharge all their patients to pay for that expensive new building of theirs."
• "This was beginning to look to me like a BS tactic to force me to pay for their overpriced meds."
• "Wouldn't they know whether a cat was a male or female?... They just ripped us off.... they cheated us."
• "Sadly, I learned the hard way that animals are routinely over vaccinated for profit."

Professionalism and Expertise

Pros:

• "Dr. Taylor Blachek... explained everything and was able to help through this terrible time."
• "It has been important to me that the practice offers service 24/7."
• "Basking Ridge Animal hospital was amazing with a quick diagnosis and operated on him immediately."
• "Dr. Rotella diagnosed that he had a large growth in his intestine. She arranged for surgery."
• "Dr. Hollo gave me MORE than a generous offer to give this rescue kitten the care he needed."
• "Dr. Hollo and his Team at Basking Ridge Animal Hospital saved both of their lives."
• "Dr. Sue Bliesath has been caring for my 14 year old puppy since she was 3 months old."

Cons:

• "Another friend of ours had their pet killed during neutering due to excessive anesthesia."
• "Today he yelled and berated her for inquiring about the next round of heartworm and flea medication... Do not yell at my wife for asking a question!"
• "Yesterday I brought my injured dog to this animal hospital... Dr Erno Hollo got on the phone and proceeded to yell at me."
• "I took my puppy I adopted there for a wellness visit that was supposed to be a head to tail check... After taking her to a different vet she had a cold. This should have been caught if they did a full examination."
• "Dr. Rotella was Shiloh’s primary care physician. There are not words I can use to describe her skilled, compassionate and care she gave to Shiloh."
• "Do not like how they bring your dog in a separate room without you to exam and administer shots."
• "The vet we saw was AMAZING. She took the time to answer our questions seeing as the kitten was testing positive for FIV."