Companion Pet Hospital Reviews Summary

Staff and Service

Pros:

• "TEN STARS for Eric at the front desk, I love Eric!!! He is so sweet, thoughtful, and just a great person I always enjoyed seeing when bringing in my pets!"
• "They are absolutely spectacular. They're kind, patient (no pun intended), transparent with what they do and why, and it's very obvious that they all genuinely care for all the animals."
• "The doctors will even call you off work time to check up on your pets sometimes because they CARE."
• "Making appointments are so easy online or if you call. The front desk staff are always helpful and attentive."
• "The entire staff is extremely knowledgeable and attentive to every patient."
• "Special shout-out to Jon, one of the technicians, who is so always wonderful with our cats."
• "Everyone that attended to my little guy was so caring and sweet, and did everything possible to make him feel comfortable."

Cons:

• "I missed a call from the manager saying they’d follow up by email, but they never did."
• "The front staff are impatient and often downright rude."
• "They were terribly rude (particularly Brad- I think his name was) and raised his voice in from of a full lobby."
• "One of the vet techs (Lindsay) there almost ruined my service dog’s working career because of how rough she was with him."
• "If you are looking for staff that constantly argues with you and are unprofessional this is the place to go."
• "It was hard enough to watch my cat be treated poorly, but to feel so dehumanized myself was really horrible."
• "Companion flat out refused to see him because they couldn't make a same-day appointment and told me it was an emergency and to take him to the hospital."

Facility and Accessibility

Pros:

• "CPH was able to get me in for an appointment within 24 hours of calling."
• "CPH has a parking lot (!!!) AND Jolly Ranchers on the front desk."
• "Space was modern and clean. They have a parking lot too."
• "Also, they are the ONLY fear free Vet in the city."
• "Booking is super easy and the receptionist staff is very efficient and competent!"
• "This place is so friendly and accommodating. Unlike other vets in the area, they have pretty good scheduling availability and our pets can usually be seen within a few days."
• "And luckily, they were able to fit us in for an appointment the same day that I called them."

Cons:

• "While preforming a working interview it came to my attention that this is a 'green facility'. Apparently that means no paper towels, which means little to no hand washing!"
• "They are SOOO busy though. Need a bigger facility if they can, to accommodate all their hard work."
• "Only negative comment is that it was a bit loud with dogs on the first floor, but they do have quieter spaces upstairs."
• "First time I've been there since the pandemic. They're not letting pet owners in the building with their pets."
• "We went there for grooming and all was wonderful until recently. We called to make a regular appointment but they said our groomer Leslie was making her own appointments now."

Cost and Value

Pros:

• "Pricing was fair and reasonable."
• "The pricing is extremely fair and they make honest recommendations based on your pets specific needs."
• "Although it might be a bit pricey, I think it’s worth it."
• "She does everything she can to make our visits affordable and avoid unnecessary spending."
• "Companion is also very reasonable in regard to cost/prices."
• "Very, very reasonable prices, too."
• "Their prices are reasonable, I highly recommend taking your pets here!!"

Cons:

• "It is far more likely that the medicine will be rushed and overpriced."
• "Wouldn't sell me the food I needed for my cat without booking a $100 annual physical - ready to sell the food before the consult."
• "My bill came out for over 600 dollars for annually check up."
• "Prices feel high, but I believe they are consistent with what you'd find throughout the city."