Immediate Care Medical Walk-In of East Windsor Reviews Summary

Staff Professionalism

Pros:

• "The whole staff was both professional and so very very nice!"
• "Everyone is kind and attentive and caring."
• "All the staff there were friendly and professional."
• "The doctors and all the staff at the immediate care are doing a great job in serving people."
• "The staff were all great, the place was nice and clean."
• "The staff are friendly and patient, and the service was pretty quick."
• "The staff was efficient and the doctor was very nice and listened to all of my concern."

Cons:

• "The provider lacks, good bedside manners, does not have good assessment skills as well as poor communication skills."
• "I cannot believe how inattentive and apathetic the staff at front desk is."
• "Ridiculous people working here.. makes you wait for hour and half and gives rough attitude."
• "Is it a requirement for all medical receptionists to be miserable and useless?"
• "These people have no professional ethics."
• "Front desk people not good."
• "The two women at the front desk always have a nasty attitude and have no desire to help anyone."

Facility Quality

Pros:

• "The center is very efficiently run, the stuff friendly."
• "This medical office is a well operated facility."
• "Immediate Care is very clean."
• "The environment is nice and clean."
• "Facility was clean and tidy."
• "The office is clean and felt very safe."
• "Clean facility with good covid protocols."

Cons:

• "This place needs customer service training including the Manager of this facility."
• "This place do not honor appointments online."
• "They make you wait to two hours and then say they can’t attend."
• "One of the front desk woman literally got up and closed one of the obviously open exam room doors."
• "The people going inside of this porta potty like space don’t know whether or not they belong inside and the doors aren’t being sanitized as people are going in and out."
• "They also ushered another patient into the x-ray as i was on the table because 'they forget I was in there.'"
• "This facility doesn't prescribe emergency refills."

Customer Service

Pros:

• "The reception staff was very good and friendly."
• "Staff Is Really Supportive. They Explained The Process Well."
• "Ladies at the front desk were efficient and friendly and very helpful."
• "The staff and physician were polite & friendly."
• "The staff were friendly and comforted me, I was scared and crying and they helped me understand what to expect."
• "The staff are very professional and to the point."
• "The entire staff was friendly and helpful."

Cons:

• "They refused to see me unless I had a credit card on file. I have insurance which required no copayment."
• "Those burocrats turned me away saying I need a presence of a physical card."
• "The front desk employees, the issue is the NP prescribed a drug that is not indicated for the issue my daughter was having and in fact could be harmful."
• "Front desk staff was not helpful at all and was kind of insensitive to my requests of getting my Son's X ray Scans."
• "The girls at the front desk are worthless… they refused … said I can go to my chart told her didn’t have access then they won’t help you any further."
• "The front desk was extremely unhelpful and really didn't care for our situation."
• "We are met with nasty receptionists who obviously don't want to be bothered."

Wait Times

Pros:

• "Although I had to wait since I was a walk-in, indeed, it was a pleasant experience."
• "I did not wait long at all."
• "Today I went in and I was seen immediately."
• "I was there when they opened and was in and out in 10 minutes!"
• "Got a same-day appointment. Waited about 10 minutes to get a room."
• "The wait time was quite short, staff was pleasant, courteous and very thorough."
• "Checking in was fast and easy, and they took me in almost immediately."