Patient First Primary and Urgent Care - Abington Reviews Summary

Staff and Service

Pros:

• "Everyone at Patient First was very attentive, and they checked my vitals and did a chest x-ray as part of my procedure."
• "The staff very friendly, the facilities bright, clean."
• "Everyone was amazing from the front desk receptionist to the employees in the back."
• "Everyone I interacted with was super nice and helpful."
• "The team at the branch I visited was great when I was there. Very attentive and compassionate."
• "Everyone from front office staff to nurses to doctors is kind, professional, efficient."
• "The medical staff that treated me were very thorough and empathetic."

Cons:

• "I can’t stand this place at all nothing was ever urgent about this place even before Covid."
• "This place will continue sending you unpaid bills even after your insurance plan has paid them."
• "I used to like this urgent care but after my most recent experience, I won’t be back."
• "I found this highly disrespectful, unprofessional and a lack of any sort of empathy that I thought medical professionals were supposed to display."
• "The person that checked me in was nonchalant and didn’t know how to look up my insurance."
• "I will not be returning."
• "I would not go back to this location or send any loved ones there."

Facility and Cleanliness

Pros:

• "The waiting area was comfortable, clean and tidy."
• "The staff are very kind and caring people."
• "Every room was visibly clean, and I waited less than 30 min to see a doctor."
• "The facility was extremely clean and organized, with the individual patient rooms setup much like a larger hospital emergency room."
• "The facility was spotless."
• "Office was clean and comfortable."
• "Clinic is very clean, exam rooms are nice."

Cons:

• "The bathroom in the main waiting room did not have paper towels and the bathroom in the patient room area did not have soap or towels."
• "This is by far the worst urgent care center I have ever visited."
• "I will NEVER come back to patient first on old York road due to this experience."
• "That by far was the worse experience ive ever had at an urgent care."
• "However, over time they have only gone down hill."
• "Urgent care? No way...."
• "I never had an experience like what I experienced today with a racist nurse."

Efficiency and Wait Time

Pros:

• "I was checked in treated and out the door with my medication within an hour or so."
• "I had little to no wait with any of the steps of my visit: check-in; vitals; X-ray; & Dr meeting."
• "I had almost no wait."
• "I was in and out in about an hour."
• "Today was my first visit to this Patient First. I was in and out within 20 minutes, including having my prescription filled onsite."
• "My visit was fast. I was in and out within 35 minutes. That is a record for me."
• "I was seen within 5 minutes. Dr. Kirby correctly diagnosed my excruciating knee pain as gout."