vybe urgent care Reviews Summary

Cleanliness

Pros:

• "This is a nice clean facility with great personnel."
• "The place is very clean, the staff is kind and helpful."
• "Our son was sick. The establishment was clean."
• "As far as the facilities, everything was extremely clean and brand new."
• "Also, the facility was very clean."
• "The facilities were immaculate, creating a comfortable environment that put me at ease."
• "The waiting area was very clean. I could smell the sanitizer and cleaning products through my thick mask."

Cons:

• "The place is also dirty as you can see on the picture that I took when I was waiting for my prescription."
• "Never wiped any of the seats or counters down while I was there."

Staff and Service

Pros:

• "Welcomed warmly and felt well cared for by nurse Patrick."
• "The team Of physicians go above and beyond and I appreciate that."
• "The staff were pleasant and patient, the girl that took me back was very friendly, upbeat and helpful."
• "Highly recommend. Thank you to Katie and that wonderful nurse."
• "Karimma was my nurse and Steve was my PA. Very thorough and friendly, caring."
• "The greeting staff answered all of my questions, the wait to be seen was very short, the medical staff were friendly and courteous."
• "Everyone was so friendly and kind!!!"

Cons:

• "Took my mother in law to the appointment because she does not speak English. No one bothered to ask what language she spoke in."
• "The lady at the front desk was very rude and snappy."
• "They just want money... They will just take the money and waste your time for getting money and at the end you don’t get any good solutions."
• "I could not be more disappointed in this healthcare facility... The front desk woman was rude, and all of the nurses were even more rude than her."
• "The physicians assistant did NOT listen and did not help....AT ALL!"
• "The person that was working behind the desk should not be in that position."
• "Very rude receptionist. Does not greet you when you walk in and gives you a dirty look."

Efficiency and Wait Times

Pros:

• "The sign in was quick and simple. There was virtually no wait time."
• "Made an appointment and was seen even earlier than that time."
• "The staff was incredibly efficient, ensuring minimal wait times."
• "I made an appointment online for 1130 and at exactly 1130 I was taken back."
• "They got me in very fast, no wait at all honestly."
• "I was able to schedule an appointment on line, walked in and was greeted promptly."
• "I sat for less than a minute before being brought back to examination room."

Cons:

• "Wound up walking out after waiting 1 hour after my scheduled appointment and still didn’t have a swab in my nose and paid for it."
• "By appointment wait time 45 minutes to 1 hr. Why have appointments if you can't honor them?"
• "I had to wait in the waiting room for 40+ mins and if I didn’t speak up, I would’ve never been tested."
• "I waited a while in the room for the doctor, I’m currently on 2 hours all around of being here."
• "TWO HOURS WE WAITED FOR A COVID TEST."
• "I was then told it would be at least a 2 hour wait because they prioritize appointments over walk ins."
• "No people waiting and yet all the workers are hanging out and still you wait 45 minutes to be seen."

Cost and Insurance

Pros:

• "Comparatively the cost for self pay was also very reasonable."
• "And it was cheaper to get it done at Vybe, compared with some of the other places we'd checked at."

Cons:

• "The cost for the rapid covid' test is on the high side."
• "They said we don't take UnitedHealth Care and charge me $125 for the test even though the website says it's $100."
• "My insurance card had the wrong number, I had to pay out of pocket $125."
• "But my insurance paid you 100%. And we have problem to return our 40$ back."
• "Beware, They are charging you more after your insurance cover the cost of service."