"The staff at AFC Urgent Care (Aberdeen) was extremely professional, kind and helpful."
"Everyone I spoke with was very nice and friendly and compassionate."
"The staff is so kind!"
"The entire team was so nice & friendly from the moment my family walked in."
"The staff was professional, the faculty was immaculate."
"The staff is very professional and caring."
"The staff was absolutely fantastic."
Cons:
"Horrible communication from the staff and management!"
"To the staff of this establishment, you are a poor representation of the medical field."
"The front desk male nurse/receptionist is extremely rude & makes the experience of visiting this urgent care dreadful!"
"Staff was fighting the whole time we were there very loudly."
"The person that took me back was extremely unpleasant."
"Doctor was BEYOND RUDE to me."
"The nurse who helped us was so unbelievably rude and unprofessional."
Facility Quality
Pros:
"The facility is neat and clean."
"I had a minimal wait time and the facility was welcoming and clean."
"Great facility."
"The place was clean and organized despite being busy."
"The facility is new and very clean."
"The facility was bright, clean and comfortable."
"Pleasant waiting room and absolutely spotless."
Cons:
"First time there, last time there. Very unsanitary."
"The facility and parking area is pretty small."
"The clinic was completely empty. The waiting area was clean and fully stocked with sanitizing supplies."
Service Efficiency
Pros:
"Service was excellent. They were cordial and highly efficient."
"I started getting better within a day due to the rx prescribed and otc recommendation."
"Once inside super professional and very fast, both doctors and nurses treated me like a person not a number."
"I was in and out in 20 minutes and had the results e-mailed to me the next day."
"Great experience. Went in for my PCR test. In and out, no wait time."
"Was called back for my test in a matter of minutes... had my results in hand very shortly after."
"Short wait time."
Cons:
"I waited in line for a rapid test Wednesday 12/22/21... I went home and waited for about 5 hours before I was called to return."
"I waited two hours on line to get tested just to find out that I had to be on standby for a call to come back and the estimated time was 4-5 hours."
"Waited 3 hrs outside in the cold for PCR."
"After waiting over an hour was seen and felt like I was rushed out by the doctor because I was 'pregnant' so even if I was sick she couldn’t give me anything."
"First I sat in the waiting area for over an hour and a half."
"It was a very long wait (2 hours at least)."
"Just left this urgent care after waiting over an hour to see someone. Only to leave with no answers & no script."
Medical Competence
Pros:
"He looked at her throat and determined it was the flu and provided a Covid test."
"Symptoms improved quickly on Paxlovid."
"They had an X-ray machine on premises and we got the negative results quickly."
"I appreciate the courteous professional service rendered by a Physician Assistant (PA)."
"She really took her time and examined me and gave me an in-depth evaluation."
"The PA and Dr were clear, concise, able to listen and break things down in a gentle manner."
"The doctor was kind, friendly and knowledgeable."
Cons:
"The doctor walked in, looked at a red swollen painful mark on my leg only to tell me he had no idea what it was and walked out."
"He did NOTHING for me. Told me to call my primary for a script."
"The Dr. A Browne was obnoxious."
"Zero personality, not welcoming and didn't even really exam my area of pain."
"The physician was awful."
"The doctor did not even check his throat or ears for possible infections."
"Went there for an ear infection and congestion I Felt extremely rushed by the PA."