Hackensack Meridian Urgent Care with Behavioral Health - Neptune Reviews Summary

Staff and Service

Pros:

• "Staff was very helpful and respectful."
• "The medical assistant David McCoy (per name tag) was/is a rock star."
• "The staff was very pleasant and courteous."
• "Staff was friendly and physician was attentive and helpful."
• "Danielle and Janine were top notch! They were both professional, pleasant, knowledgeable and prompt."
• "The young man who did the Covid test was very friendly and professional."
• "We were also treated with kindness and respect by the team members- social worker, receptionist, etc."

Cons:

• "Terrible service! Website states no appointment or referral necessary for covid-19 testing, but suggested calling before showing up."
• "Call and barely understand the guy who answers the phone, zero phone etiquette, no patience."
• "It's unbelievable that an urgent care facility is so rude!"
• "The doctor you can forget about it.. he didn’t know what he was doing.."
• "The other workers nurses were terrible disrespectful uncooperative just overall disrespectful not just to me but to other patients."
• "The doctor was extremely rude, He wouldn’t even stick around to answer even basic questions."
• "The front desk is RUDE AS HELL!! Not both of them but the one by the door to the bathroom."

Cleanliness

Pros:

• "Immaculately clean as judged by an OCD clean freak!"
• "Also its a very clean, modern facility."
• "Clean new facility, fast and caring."
• "Also, the facility was spotlessly clean, and everyone followed proper health protocol."
• "Found the facility to be clean & well maintained."
• "The facility was very clean."
• "The facility was clean and attractive."

Cons:

• "Ancient x-ray machine used to x-ray broken ribs did a miserable job."

Efficiency and Timeliness

Pros:

• "I was taken in by the nurse promptly, had vitals taken, and then saw the physician."
• "I was in and out within about 45 minutes which is very reasonable given the number of people ahead of me."
• "I was seen promptly."
• "I did not wait long to see a doctor."
• "If you get here soon after they open you’re in and out."
• "I was in and out in about 20 minutes for minor eye irritation that needed to be addressed quickly."
• "I was in and out within 30 minutes tops!!!"

Cons:

• "I waited another 40 mins in the room."
• "Total time lost in this less than pleasurable experience, 2.5 hrs!!!"
• "I only went there to get a urine test and it took forever."
• "Waited an hour to get called to a room and then waited 2 hours to actually be seen."
• "We made an appointment and still waited for almost 3 hours."
• "The wait on a Monday afternoon was 2 hours."
• "I waited almost an hour to see a Doctor."

Professionalism

Pros:

• "Dr Spellman and the nurse on duty were professional and friendly."
• "The doctor and support staff were very professional."
• "The office staff and medical staff were professional, friendly and helpful."
• "Doctor was very professional, quick, and friendly."
• "The Doctor was PROFESSIONAL."
• "Used VA Veteran service. Staff very respectful and professional."
• "The Dr was amazing and very helpful."

Cons:

• "Doctor was extremely rushed and very bad bedside manner."
• "Doctors does not fully examine you, they get you in and out."
• "The drs however were very short, cold and uninterested in their role."
• "The doctors are OK here, the staff not so good."
• "Absolutely disgusting employees."
• "Extremely rude and inappropriate staff."
• "Horrible bedside manner and very condescending."