Midas Reviews Summary

Category: Auto repair shop

Address: 1200 PA-940, Mt Pocono, PA 18344, USA

Phone: +15702431304

Rating: 4.6
based on 201 reviews.

Customer Service

Pros:

  • "Anthony and Kevin were amazing helping me get my car last minute for oil change the mechanics in the back very professional."
  • "Tony and his crew of guys were AWESOME!!"
  • "They were fast and efficient and I can see why my parents go to them."
  • "Fast, honest, and excellent customer service! Tony and his team took me in on a Saturday without any hesitation."
  • "Tony Gomez is the best Manager and runs a professional shop."
  • "Very nice and helpful Eric answer all my questions explained everything to me and should me what was wrong with the car."
  • "Tony & Eric Are Amazing..As Well As The Guys That Did The Work On My Nissan..Today Was My Third Time Visiting Midas & All My Visits As Been Pleasant."

Cons:

  • "The one guy MIKE is disrespectful and disgusting on the phone! Be wary!!!"
  • "Tried to overcharge me for something they broke in the past visit. Then blame me for it."
  • "I stop to get my car inspected at 7 3am on 4/17. I was told it was going to be a while I ask the guy to give me an estimate time in which he caught an attitude and was rude."
  • "There's 1 guy in there who is rude and always looks like he's mad at the world or somebody owes him something."
  • "I'd give a zero if allowed... Showed up today and requested about a custom brake job, but was greeted with unprofessional attitude."
  • "Customer service is also poor."
  • "The service manager was dressed like a slob and condescending."

Pricing and Charges

Pros:

  • "These guys did an excellent job and the price is just right."
  • "I paid more than I wanted to but it was worth it for the honesty!"
  • "Tony’s a good guy, they clamped the heat shield under the car and changed the exhaust flanges for what would have cost 10 times as much back in NYC."
  • "Exceptional they located the problem assessed the damage and located another matter addressed it fixed it and did not overcharge."
  • "I give it a 2 star because the quality of work wasn't terrible."
  • "Gentleman at the desk was flexible with me when I needed to reschedule."
  • "Sidebar but also worth noting - the bathroom was immaculate!"

Cons:

  • "Midas was expensive."
  • "They scam they charge triple the amount I just got my car fixed there they put spark plugs in it each spark plugs they charge me $51.99 is unbelievable."
  • "Don't go to this place, they will jack the prices up and try to screw you!!!!"
  • "Went for a basic oil change ended up with an estimate of 1,900.00 just for the car to pass the expectation."
  • "They gave me a 6,000$ bill for work to get my car 'passable' meanwhile the only thing that is actually wrong is the tires are low on tread but still passable at 4/32."
  • "They try and upsell you repairs that costs thousands."
  • "Overpriced overcharged and lied to me about the muffler that they couldn’t fix that I had taken care of at a car dealership for less than $200 they wanted to charge me 600."

Professionalism and Honesty

Pros:

  • "Everything that was found on my vehicle they took me into the garage and explained everything so I could understand."
  • "There's another guy who is taller and a little heavyweight, he's really pleasant, professional and explains everything without trying to almost force you to get something else done."
  • "Kevin, Mike and the rest of their crew are honest and won't steer you wrong."
  • "They are very honest. I'm happy that they didn't send me to the dealership."
  • "They covered everything with my inspection and told me What I could need .They recommended a few things that my car could use, without being pushy."
  • "They were honest, showed me underneath my car and also showed me other potential problem areas, which I was aware."
  • "Tony is the absolute best!! He's always very nice, helpful, honest."

Cons:

  • "I fix my cars myself, always have and always will. Complete scammers. Shocking."
  • "Stay the F away!!! They have a quota to fill weekly/monthly."
  • "These people are very dishonest."
  • "These people are a scan I promise. I have been trying to give Midas a chance for over 2 years because I'm a nice person but they always take advantage!"
  • "They just trying to make the most money."
  • "They lie and try to make it seem like you need things you don’t need to try to make you take out a loan."
  • "They are scam artists, and a rip-off!"

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