Address: 32-40 57th St Suite B, Queens, NY 11377, USA
Phone: +19177305707
Rating: 4.3
based on 87 reviews.
Customer Service
Pros:
"George Koularmanis (Service Manager) sets the standard for customer service."
"Everyone at Koeppel Subaru went above and beyond to help me get the car I wanted."
"The staff was very helpful, thorough, gave plenty of information, were patient and understanding."
"Hands down to this crew. full attention as soon as you pull in."
"One of the service representatives Miquel was a huge help! He walked me through the process and was able to get my car on the road much faster than anticipated."
"Miguel Pena was super helpful and professional."
"Their team was extremely professional and provided the perfect example of going above and beyond for the customer."
Cons:
"Never going to Koeppel Subaru Service Center ever again!"
"It was a terrible experience for me."
"Unfortunately, this place is a scam, be careful!"
"Now I'm hesitant of using Koeppel service department and definitely wouldn't be able to trust them."
"Was disappointed that my car was done, but they made me wait an additional hour."
"Highly disappointed. Total dishonesty, and terrible service."
"Awful experience here. They tried to scam me for a pretty large amount of money. AVOID."
Quality of Repairs
Pros:
"They helped me to fix the problem with no extra charges… even though I had to wait around 4hrs more at the end it worth it there’s no more noise… thanks 👍"
"I first came here for recall on my WRX. Miguel Pena was extremely helpful and transparent."
"The service team saved me, and did so in an incredibly quick and inexpensive manner!"
"The folks at Koeppel Subaru fixed it free of charge, and much quicker than they quoted."
"The team at Koeppel diagnosed the issue, ordered a whole new rear differential, and rebuilt it within 24 hours."
"The staff took such good care or my car, explained what the issue was, and fixed the issue so quickly."
"I'm so glad i took my car to this place, the service was very fast and well done, my car now run and stop a lot smoother."
Cons:
"After I got the car back I found out they did a ton of repairs that weren't needed and the noise was still there."
"The seat belts in the back seat weren’t working well and locking."
"The light above the driver side was broken and they fixed it but it stopped working about 5 minutes outside the service center."
"They did a ton of repairs that weren't needed and the noise was still there."
"The car still has the same problem."
"I did end up having some small difficulties with the vents/fan after some service."
"I brought my car in December’18 for a routine oil change and tire rotation... About 10 days later I drove 3 hours to MA and it was noticed my car was leaking oil."
Trustworthiness
Pros:
"This service center stands above all the others that I've experienced, in terms of quality of service, personable advisors, and most importantly, honesty."
"Definitely trust them."
"Highly recommended!"
"I can not recommend this place enough, I will only use Koeppel going forward for all my Forester needs and give them a 100% endorsement as a great business with even greater staff."
"Highly recommended to bring your Subaru here."
"I'd highly recommend anyone getting their Subaru repaired to take their business here."
"Truly the best Subaru Service garage around. They treat the client with the most compassion and respect."
Cons:
"Big DISAPPOINTMENT ON SUBARU OF AMERICA specialist care After all SUBARU stands for safety care and love! i am loosing faith on this BRAND!"
"This Subaru dealership is refusing to service my SUBARU is despicable!!!"
"DO NOT BELIEVE ALL THE POSITIVE REVIEWS!!!!! These people are the worst of the worst!!!!!!"
"Either way would not recommend them for fixes."
"If you don’t need to go there, I’d highly recommend using someone else."
"Do NOT trust this place. They're friendly on the surface but they try to scam me EVERY time I go."
"I absolutely DO NOT recommend anyone coming here for any repairs."
Facility and Amenities
Pros:
"The wait time here about 30 minutes to and hour. They have fresh coffee. This place is pet friendly."
"They even are dog friendly!!!"
"The Service Mgr George and his team are extremely friendly. It is like going to your family or friends."
"Everyone was super nice."
"The location is clean and took the proper sanitization protocols, and also provided a clean space to wait inside."
"Amazing service, clean waiting room with free drinks."
"Great professional service, couldn't be happier."
Cons:
"come in for the schedule oil change. It is on time but I spending 1 hours my time to clean up after the technician leave me the dirty finger print on the inside driver side doorway and no disposable paper floor cover need alot of improvements not professional !!!"
"Was a little early for my service appointment and waiting to be let in. A car comes up behind me and starts joking like crazy and the guy is screaming at me to move."
"Good service but they made me wait a month for service because they had no loaner vehicles available which is understandable. However, I get here 20 minutes early and they have no loaner vehicles."
"After 2 hours I asked for an update and was told the car was next to be seen... At 12:15 I still had no update or information."
"Below quality services, extremely rude and awkward interactions with the men in the office."
"Terrible customer service. They will leave you on hold forever and then hang up."
"Went in to see how much it would cost to repair and the numbers were ridiculous. $430 for 2 pieces of plastic."