"The guys at Motorcepts were very professional and knowledgeable."
"The staff is highly knowledgeable, friendly & flexible to your requests."
"Fred and Leo are great people in my book ... service is top notch."
"Leo and Fred treat everyone like family."
"Thank you for treating every customer like the most valuable customer."
"David is great at making you feel welcomed and at home."
"The owners are the cherry on top, not only are they amazing people who love what they do but they made the whole process seamless by going above and beyond."
Cons:
"Had to call them back the following day for an update, was blamed for not giving them contact info, although they did have my e-mail."
"Once I called them out on it they didn’t wanna deal with me anymore."
"Over the last 4 months i have literally tried to make an appointment several times LITERALLY EVERYTIME THE DATE DATE COMES SOME HOW MY APPOINTMENT IS NEVER THERE AND THEY TRY TO GIVE ME ANOTHER APPOINTMENT ALMOST WEEKS LATER TERRIBLE EXPERIENCE !"
Quality of Work
Pros:
"All parts are authentic and work is excellent, they always continue to impress and always the right price they don’t over change :)"
"They're the only guys that actually fixed my BMW and did the job right way!!"
"Work speaks for itself."
"Diagnosed the car properly and work done flawlessly."
"They did an awesome job my truck drives straight and there’s no vibration."
"The quality of the work performed at Motorcepts is nothing short of exceptional."
"They continue to keep expanding and staying on top of all European car technology and repairs/enhancements."
Cons:
"They repaired my c class with cheap (umnitza) cosmetic parts, while they didn’t fix the actual mechanical issues that occurred from the front end damage."
"Installed my front bumper properly but when it came to the paint job, LOOKED great at first but then it went to crap."
"Brought my car there 3 times for warranty repair, had auto body repair but missed my driver side mirror cover."
Expertise
Pros:
"Great guys. Know what they are doing, especially with high performance cars."
"These guys know what they are doing when it comes to BMW or any German cars."
"Leo is very knowledgeable and professional definitely the best BMW mechanic I know."
"The most knowledgeable when it comes to german engineering vehicles."
"Simply the best around. When it come to expertise, price, and most importantly passion, these guys are the leaders of the pack."
"By far the most knowledgeable Euro shop around."
"The whole team understand BMW as well, if not better than certified BMW center technicians."
Cons:
"I’m pretty sure they would purposely break my car as they fix it so you keep coming back."
Value
Pros:
"They are reasonable with their prices and tell you what you really need to repair/replace and what can be held off."
"Professional staff with very reasonable prices."
"They do a great job taking care of the car, Not pricey like BMW car dealers."
"Getting dealership level work without paying dealership level prices."
"Prices were very reasonable and got my car out of the shop faster than expected."
"Always the best service and not too expensive either!"
"They SAVED me over $10,000 on a repair job (versus BMW service center)."
Cons:
"Overpriced parts, dishonest owners."
"They are a little pricey, but that comes with the amount of work being done."
"Overpriced parts."
Honesty and Transparency
Pros:
"They are transparent and honest from start to finish."
"Not only do they care about customer service and their reputation but also put honesty and integrity at the forefront of their business model."
"You won't find a more knowledgeable, honest, and reasonable shop to maintain your bimmer in the area."
"They also have integrity, which is hard to ask for these days."
"They are honest and trustworthy."
"Some of the most honest and to-the-point mechanics I’ve ever came across."
"Honest people who care for your well-being."
Cons:
"I would bring my car with one issue and leave the shop with another issue."