Meineke Car Care Center Reviews Summary

Customer Service

Pros:

• "They make you feel welcome from the minute you walk in the door and even you leave."
• "The staff is always friendly as well. They always have a smile on their faces."
• "Everyone in the front and in the garage are nothing but kind and helpful to people who don’t know much about their car."
• "They are always exceptionally friendly and accommodating and are thorough and prompt with repair."
• "The staff were all extremely polite and kind as well."
• "The staff was kind and courteous."
• "The employees go above and beyond."

Cons:

• "The thing that didn’t go away is the check engine light is still on, shouldn’t it be off now that things have been repaired?"
• "When I get back to the center they let me know that the inspection hasn’t even started even though it’s well past my appointment time."
• "I never heard so much whining about no techs no parts no service availability."
• "I’m thinking they either overbooked or cars they inspect 'tend to need a lot of work' to pass inspection."
• "The waiting room was closed due to lack of space for distancing."

Trust and Professionalism

Pros:

• "I can say that I completely trust Ken, Tom and their crew to have my back and keep my car running."
• "They are honest, professional, and fun to be around."
• "Their whole staff / mechanics are very knowledgeable & professional."
• "Without question, we trust their advice and their expert work."
• "They are always professional, kind, knowledgeable, and I can always count on their great communication."
• "Ken and his guys are thorough, transparent, honest and trustworthy."
• "They are knowledgeable, and professional, and not only seek to get to the bottom of your car’s problem but also want to educate the customer."

Cons:

• "I will never ever let them service my vehicle, ever."
• "Look at your work order, they are price gouging their parts."
• "This place ripped me off today. 105.00 for state inspection, no work was done."
• "They charged me $246, While the same service I got in My Tire just half miles away year ago only for $116."
• "Certainly would never return to a Meineke store after this experience!!!"
• "Meineke’s price is outrageous, will never use them again."
• "If the prices were right I’d definitely come back, but for that level of price gouging I’ll be going elsewhere."

Value and Pricing

Pros:

• "They are always spot on with pricing and I'd rather take my car to someone that is going to do it right the first time."
• "The repairs and labor were very reasonable and fair, half the cost of what I was expecting."
• "The prices are fantastic too!"
• "The bill was also less than the estimate, which is a rarity."
• "They always try to give the best price & advice."
• "Saved me $1000+ by welding a muffler that I was told I had to replace with a factory one."
• "They don't sell you what you dont need."

Cons:

• "I was charged $650 for front brakes, rotors, and new Windshield wipers."
• "It cost me a little over $190 (that’s even after a 30% off the oil change coupon, mind you) for a synthetic oil change and a state inspection!"
• "I bought my car in for A/C blowing hot air. They told me the hoses needed to be replaced, $750, and A/C still not working."
• "Was quoted $700 for an exhaust repair when I sprung a leak and passing through the area on a long trip."
• "The math was just not adding up on recent work done here."

Commitment and Care

Pros:

• "They know each of their clients by their first name."
• "Do yourself a favor and take your vehicle there. You won't be disappointed and will never go anywhere else."
• "Our entire family trusts them with our cars."
• "I am in the ICU in the hospital and ... they came to our home and drove our car to the shop!"
• "They help you with how to take care of your car without breaking the bank."
• "They went above and beyond to take care of me and get me back on road in record time when I needed it most."
• "They could have taken advantage but did not."