Pennsylvania Tire & Auto of Ardmore Reviews Summary

Customer Service

Pros:

• "Exceptional service and professionalism."
• "Always excellent service. I enjoy coming here and trust the staff to honor their word and take care of my car."
• "From the second I walked in the manager Matt helped me from start to finish."
• "The manager and the employees are super courteous and friendly."
• "Their excellent customer service will keep me returning for as long as I'm living in the Main Line area."
• "Everyone here is very friendly and knowledgeable."
• "The staff were extremely nice and friendly. They took the time to explain the work and pricing so that I understood everything."

Cons:

• "Worst customer service ever. The guy humiliated me because I used Groupon."
• "IN THEIR REPLY, THEY DON'T EVEN REFER TO ANYTHING ABOUT THE HORRIBLE SERVICE AND INSULTING PHONE CALL. THEY JUST TALK ABOUT A STUPID COUPON."
• "RIGHT AFTER MY REVIEW, A PERSON FROM THIS PLACE CALLED ME, INSTEAD OF APOLOGIZING TO WHAT HAPPENED, HE STARTED INSULTING ME, CALLING ME A COWARD AND ALL KIND OF NAMES..."
• "Also, the guy who takes the payments thinks that he is the boss and gets into unnecessary yelling match with customers, he thinks he is a wise guy... you can't treat your customers like that..."
• "The desk attendant who was friendly at the drop off was cool when I came to pick it up."
• "The complete lack of customer service, accountability and even courtesy communication means do yourself a favor and look elsewhere to get service done."

Price and Value

Pros:

• "They were fast and affordable."
• "The cost was well below what I paid in the past."
• "They had the best price in the area."
• "Quick service, friendly staff and most importantly a GREAT value on the service."
• "The cost was very reasonable."
• "I manage to save over $1,000."
• "All at a fair price."

Cons:

• "I'm disappointed to see that they would charge me more than double to do the same job :("
• "Then they told me it'd be unsafe to drive because the brake pad was bad and some other issues; and gave me a quote of nearly $1,600."
• "He also told me that I need tires to pass my inspection which I agree but would charge me $24.99 again to re-inspect my car if I don't buy tires from his shop which were super expensive."
• "It suffered $2500 of damage."

Honesty and Trustworthiness

Pros:

• "So hard to find a trustworthy shop nowadays."
• "They could have charged me the full price. I would have paid it. But they were honest."
• "There was no up selling, just honest service."
• "They're straightforward and don't fabricate any potential repair situations to make extra money."
• "It is immediately evident that this man has ethics and honesty."
• "They were very professional and honest."
• "Matt and his crew are so honest and accommodating!"

Cons:

• "THIS PLACE IS A HORRIBLE LIAR... THEY FINALLY AND INDIRECTLY ADMITTED TO WHAT HAPPENED. NOW, THEY ARE TRYING TO BACK PADDLE."
• "The manager assured me that the rest of the car was in great shape... 4 months and less than 3000 miles later, the car began hesitating on acceleration."
• "Another mechanic found a bolt missing and another loose, in my brake caliper housing where they had worked and the old wheel hub bearing they replaced wasn’t broken to begin with."
• "Despite my repeated requests in phone and in person... They never produced the security camera tapes."
• "I don't know what happened to this place in the last 2 years, but it is now sleazy, unprofessional, and untrustworthy."

Quality of Service

Pros:

• "This was my second visit to Pennsylvania Tire and Auto in Ardmore. The experience there was outstanding."
• "PA Tire & Auto of Ardmore has consistently provided me with the best auto mechanic shop experience I've ever had."
• "This is a high class place to take your car."
• "Within 30 minutes, I had a new tire on my car and was back on my way to work."
• "Great customer service! The techs and service personnel are very professional and knowledgeable."
• "Fast, last second service when took nail on tire. No wait, only place that did not tell me it was going to be hours to repair my tire."
• "I couldn't have been happier with the service: efficient, friendly, knowledgeable, and accommodating."

Cons:

• "Even believing the story, why park just-serviced cars in front of active bays where people are coming and going to pump gas!"
• "The car made weirder sound and shook hard, and I realized that the tire is about to fall off!"
• "Afterwards my ABS light came on. My breaks sounded awful 😢 Now I have problems I didn’t have prior."
• "Soon after I got my car back, it made occasional squeaking sound."
• "They kept saying they would and after two months they haven’t."
• "Owner wouldn’t let me get an inspection because of my insurance card was only a month old."