Frank's Servicenter - Auto Repair Shop in Southampton for all vehicles including BMW, Subaru, Lexus and Infiniti Reviews Summary

Customer Service

Pros:

• "They were super responsive via email which I appreciate as I am on a lot of calls during the day and can’t speak via phone sometimes."
• "Customer service was awesome called me to check in and so that i may plan accordingly."
• "Jerry was very personable and polite and gave me updates throughout the day on the work needed on my Explorer as well as when the car would be finished."
• "Brandon and Jerry's customer service is always top notch."
• "They stayed in touch though out the day with texts and picture messages explaining all the work."
• "Polite follow up after the service was completed."
• "The gentleman at the front desk are very informative and transparent."

Cons:

• "They sound professional on the phone but the mechanics not so much."
• "They couldn’t help me for 4 days... Huge mistake on their part and their unwillingness to remedy issue right away was appalling."
• "I am still driving in a car with no ac, and I discussed I wanted to get full refund, somehow that was a really foreign idea to them that we would suggest anything like that."
• "A lightbulb on my license plate prohibited my car from passing inspection and they were not able to get the part despite having my car from 8 am to 5 pm."
• "When I received my car back I had new issues that I didn’t have when I brought my car in."
• "They do not stand by their words about transparency, and honesty, going behind my back promising me a new condenser when there was not one installed."
• "DO NOT EVER USE THEM, STAY AWAY."

Quality of Service

Pros:

• "The service itself was top notch and my Volkswagen Tiguan S was running better than ever before!"
• "They did what they said, kept me informed along the way and delivered the car back to me minus the issues it had."
• "They were truthful about what was wrong with the bushing and other things in my car."
• "They provide very detailed reports which are usually only seen at high end dealership garages."
• "They fixed the problem and I had the car back by the end of the day."
• "They got our car in for inspection quickly and identified a few potential issues we can take care of in the near future."
• "They’ve fixed what 3 other shops couldn’t and have very skilled mechanics working there."

Cons:

• "Big time disappointment. Quoted me $500 to replace 2 power steering hoses and got it done at Pep Boys for $146."
• "They charge too much: high labor, high parts cost and unneeded repairs."
• "The check engine light has been on and off ever since."
• "They only verbally provided information on why they needed to be fixed and I never saw the engine diagnostic or the old sensors."
• "They are not results oriented but money oriented and will make sure they are in a position to never lose monetarily even though they failed to do the job."
• "State inspection was done. 2 tires failed... Should not have failed."
• "They couldn’t help me for 4 days."

Value

Pros:

• "This place is fantastic. Great service at an honest price."
• "Labor price are affordable and plus I was able to get 15% discount with my Costco membership."
• "Service completed on time at a reasonable price."
• "The service cost was significantly less than the dealership and the quality was unbeatable."
• "If you are a Costco member you receive 15% on work done on your car up to $500 (discount)."
• "Cost is in line with the service you receive."
• "Amazing job! Fast, honest, thorough AND included a free loaner car so I didn't have to wait."

Cons:

• "I am from New Jersey and car broke down due to overheating... Car seems to be working alright but one issue I have is the cost; $2,300 !!"
• "They quoted me a little over $2,000 to fix a check engine light and a left arm bushing."
• "I needed a power steering module on an Acura TL that I could have done for $250.. they charge close to $2500.00."
• "Money aside, I really sensed that they had my best interest at heart in regards to making sure my car is in a safe and reliable condition... I was somewhat set back by how much the work cost."
• "Steve even tried telling me on the phone that the average person spends $2,500 a year on car maintenance and repair."
• "To be honest though if you're in the market looking for the lowest price then you might want to look somewhere else."
• "If you're not a millionaire don't use this business.. Was also lied to about shuttle service, car loaner, payment plans.."

Professionalism

Pros:

• "Very professional and pleasant to deal with."
• "Mike and Steve were great! They gave me a complete run down of everything my car needed and took the time to explain things in detail."
• "TJ/Jerry/Brendan are all extremely professional and personable."
• "Very professional with their advice and continuous follow-up, including the offer to provide transportation (shuttle service)."
• "They were professional and courteous."
• "Brendan was very professional and completely customer-centric."
• "Very professional and provide all the necessary information, even if it’s not 'good news', you’re getting honesty."

Cons:

• "THIS BUSINESS HAS NO INTEGRITY AND NOT WORTH YOUR TRUST."
• "They do not stand by their words about transparency, and honesty, going behind my back promising me a new condenser when there was not one installed."
• "They are not results oriented but money oriented and will make sure they are in a position to never lose monetarily even though they failed to do the job."
• "DO NOT EVER USE THEM, STAY AWAY."

Facilities

Pros:

• "With the added touch of having loaner cars available to their customers this place gets a 5 star rating from me."
• "Extremely clean for a repair center."
• "The waiting room is well maintained with furniture you could sit in without being worried about getting grease stains."
• "Frank's Servicenter is clean, bright and well taken care of."
• "They have loaner car if you work, so they make having your car serviced very convenient."
• "They even provided a loaner courtesy car when I had to leave my car for about a week."
• "Facility is clean and modern."

Cons:

• "While a loaner car is convenient, it does not have a car seat which meant arranging for my daughter's transportation for a second day."
• "A lightbulb on my license plate prohibited my car from passing inspection and they were not able to get the part despite having my car from 8 am to 5 pm."